Bilingual (Spanish) Training Specialist, EMEA

Keeper is hiring a motivated and passionate Bilingual (Spanish) Training Specialist to join an expanding team within our EMEA B2B Support division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for exceptional customer training.About KeeperKeeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.About The RoleThe Bilingual (Spanish) Training Specialist is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features, and best practices related to our Keeper services. The Training Specialist will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating to best practices. The goal is to ensure customers and partners can effectively utilize the software to drive business success.ResponsibilitiesConduct training sessions for customers to ensure they are proficient in using our products and can maximize their benefits while tailoring training content to different audience types and skill levelsHelp create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learningConduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customization, and optimization. Ensure interactive and participatory training sessions that encourage questions, discussions, and hands-on experienceEngage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutionsMaintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each trainingMaintain an organized repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer supportCommunicate with Spanish and English speaking customers, both verbally and in writingRequired Experience1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environmentMust be bilingual, native Spanish with English fluency (both verbal and written)Strong understanding of SaaS products and technologiesExcellent communication and presentation skillsAbility to adapt training content to varying audience needs and skill levelsExceptional organizational and project management skillsExperience with Google docs and MS-office toolsExcellent communication and interpersonal skills, with the ability to effectively manage customer relationshipsStrong analytical and problem-solving skillsAbility to work independently and as part of a team, across global regions and time zonesBenefitsOnsite lunchesPrivate healthcare (no wait period)Pension contribution (no wait period)Sick PayBike-to-Work Scheme (if local)Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Keeper Candidate Privacy NoticeThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). Data We CollectInformation You ProvideContact details, CV/resume, cover letterEmployment history, qualifications, work eligibilityApplication responses and uploaded documentsInformation We GenerateInterview notes, assessments, communicationsScheduling informationInformation From OthersRecruiter/referral information who submit your profileReferences (with your consent, before final offer)Public professional profilesBackground verification (post offer)Voluntary Diversity and Equal Opportunity InformationWe may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements How We Use Your DataAssess your application and suitabilityManage interviews and recruitment workflowConsider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)Comply with employment law obligations Legal BasisLegitimate Interests (recruitment management, security and integrity of the hiring process)Contracting steps (for progressed candidates)Legal and regulatory compliance obligations; explicit consent where required Who We Share Information WithInternalHR, hiring managers, interviewers*, IT support for system administrationNote - diversity and equal opportunity data is not shared with hiring managers.Third PartiesService providers who assist with:Applicant tracking, recruitment systems and assessment providersBackground verification vendors (post offer)Recruitment agencies (where applicable)Tools to support communication, collaboration and to securely store your dataKeeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. International TransfersYour data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. SecurityWe implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. RetentionWe keep your data for 24 months from your last application activity, then delete or anonymize it.ExceptionsYou opt into our talent database for further retention by providing consent (extended retention)You're hired (transfers to employee records) Your RightsYou have the following rights and can contact us at the email below to exercise them:Access, correct, or delete your data, subject to applicable law and retention requirementsObject to or restrict processingWithdraw consent (where applicable)Request data portabilityLodge a complaint with your data protection authorityIf you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. Automated DecisionsKeeper does not make hiring decisions using solely automated processing. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com