Bilingual Supervisor (Call Center)

We Are Hiring: Operations Supervisor

Location: Guayaquil | On-site

About the Role

As a Bilingual Supervisor in the call center industry, you will be responsible for overseeing team performance, workforce scheduling, reporting, and administrative processes to ensure the achievement of business objectives. You will provide guidance, monitor key performance indicators (KPIs), support employee development, and ensure compliance with company policies while fostering a productive, collaborative, and high-performing work environment.What You'll DoSupervise team performance to achieve business objectives.Prepare and analyze operational and performance reports.Manage workforce schedules and shift allocations.Maintain accurate team records and documentation.Ensure compliance with company policies and quality standards.What We're Looking ForBachelor's degree in Business Administration, Management, or a related field.Advanced English proficiency (spoken and written).Previous experience as a Supervisor, Team Leader, Administrative Coordinator, or similar role within a call center or operational environment.Experience preparing reports and analyzing performance metrics.What We OfferCompetitive base salary.Performance-based bonus.Social and corporate benefits.If you have the leadership, organizational, and administrative skills to support team success and drive business excellence, we'd like to hear from you.Apply Now: Send your CV to mcifuentesa@acc.com.ec with the subject "Bilingual Supervisor – GYE"