Bilingual Travel Experience Agent

Important NotesThis position is based on-site in Mexico City, CDMX. Remote work is not available for this role.Submitted resumes must be in English to be considered.About UsSince 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.About The TeamOur Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey. You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.About The RoleWe are looking for a Member Support Analyst to join Landing! In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently. You'll build customer support expertise while developing relationship-building and communication skills.What You'll DoDeliver exceptional customer service to all Landing membersRecord all member interactions with clear, concise notes in response to each requestCoordinate member move-ins and move-outs at Landing homesOwn the resolution of home issues, including diligent follow-up between members, hosts, and propertiesCreate and assign the appropriate tickets to ensure proper follow-up and exceptional member experienceFind solutions to meet member needs and retain long-term relationshipsCommunicate and reinforce the value and benefits of Landing's products and servicesProvide expert property knowledge to guide members throughout their Landing journeyWhat You'll NeedEnglish proficiency: Fluent (B2-C1)Ability to work from our Polanco officeExcellent written and verbal communication skillsFlexible schedule: Availability between 6:00 AM and 10:00 PM, only 40 hrs 5 days of job with 2 days off during the week (weekends required). 1+ year of proven customer service experienceStrong organizational skills and ability to use multiple administrative tools simultaneouslySelf-motivated, hardworking, and customer-focused with a track record of achieving targetsAbility to thrive in a fast-paced environment and adapt to changeTech-savvy: familiarity with Mac, Google Drive, and ExcelCompensation & BenefitsSalary: $16,500 MXN gross per month + career growth planGrocery vouchers: $1,500 MXN net per monthVacation: 12 days per year (available after 90 days of employment)Paid time off (PTO): 40 hours per year (available after 30 days of employment)Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverageParking: On-site parking for bikes, motorcycles, and carsTravel benefit: $750 USD annually in Landing Stays