Billing Collections Manager

Legal Billing & Collections ManagerLocation: Atlanta, GeorgiaSchedule: Full-time | Hybrid flexibility following initial trainingCompensation: $120,000–$145,000 base salary, plus bonus eligibilityClassification: ExemptAbout the OpportunityA growing, multi-office law firm is creating a new leadership position to oversee the execution of its revenue cycle from prebilling through cash collection.This is an opportunity for an experienced legal billing leader who wants meaningful ownership—not simply a role maintaining existing processes. The Billing & Collections Manager will lead a ten-person team across multiple offices, establish clear operating standards, strengthen billing and collections performance, and help modernize the firm’s financial systems and workflows.The ideal candidate is a hands-on manager who can lead and develop an experienced team while remaining comfortable reviewing a complex prebill, resolving an e-billing rejection, researching an account discrepancy, or reconstructing the audit trail from invoice through payment.What You Will OwnLead the firm’s complete billing cycle, including the billing calendar, prebill distribution and return, invoice generation, complex and split billing, e-billing submissions, and final invoice deliveryManage a team of approximately ten billing and collections professionals across multiple officesEstablish portfolio assignments, productivity expectations, quality standards, cross-training plans, and team coverageCoach employees, conduct performance management, and build a collaborative team that can work independently without being micromanagedEnsure invoices comply with engagement letters, fee arrangements, outside counsel guidelines, approved rates, staffing restrictions, expense rules, and client-specific requirementsStrengthen time-entry and prebill-return discipline by following up with attorneys and escalating recurring delays appropriatelyLead collections activity for assigned portfolios, including client correspondence, collection calls, dunning schedules, promise-to-pay tracking, and account escalationAnalyze aging by client, matter, practice group, and responsible attorney and translate the findings into prioritized action plansResolve escalated billing disputes, deductions, payment arrangements, e-billing rejections, reductions, and appealsRecommend appropriate credit or matter holds and ensure adjustments and write-offs follow established authorization controlsDevelop and maintain billing and collections policies, desk procedures, controls, and audit-ready documentationIdentify opportunities to automate manual work, improve data quality, redesign workflows, and strengthen billing setupParticipate in financial-system enhancements, user acceptance testing, implementation, and rolloutPartner closely with attorneys, practice groups, Finance, new business intake, reporting and analytics, and Information TechnologyHold difficult but professional conversations with attorneys and clients regarding deadlines, billing requirements, disputes, and outstanding balancesWhat Success Looks LikeDuring the first year, the successful manager will help achieve:Faster invoice delivery following period closeImproved prebill turnaround and attorney complianceReduction of receivables in the 90-, 120-, and 180-day aging categoriesFaster cash collection against billingsFewer e-billing rejections and client reductionsHigher first-pass invoice acceptanceDocumented procedures covering the full billing and collections cycleA cross-trained, accountable team operating under consistent standardsSpecific performance targets will be established with Finance leadership after reviewing the firm’s existing baseline during the first 90 days.Must-Have QualificationsAt least seven years of progressively responsible billing, collections, and accounts receivable experience within a law firm or comparable professional-services environmentAt least three years of direct people management experience, including responsibility for coaching, performance management, workload assignment, and team accountabilityStrong working knowledge of law firm billing practices, including:Prebill workflowsComplex and split billingTask-based billingLEDES formatsAlternative fee arrangementsTrust and retainer applicationAdjustments and write-off controlsMeaningful commercial collections experience, including aging analysis, collection strategy, payment arrangements, escalations, and direct conversations with clients and attorneysHands-on experience with e-billing platforms and client vendor portalsAbility to resolve e-billing rejections, reductions, deductions, and appealsAdvanced Excel skills, including the ability to independently build, analyze, and audit billing and receivables reportsExperience using an enterprise time-and-billing or legal practice-management system and its reporting toolsDemonstrated ability to establish standards and hold professionals accountable with confidence, judgment, and composureA leadership style that encourages independence, collaboration, consistency, and professional growthBachelor’s degree in accounting, finance, business, or a related discipline, or an equivalent combination of education and directly relevant experiencePreferred QualificationsCurrent or recent billing and collections leadership experience within a multi-office law firmAm Law 200 or similarly complex law firm experienceExperience with Fulcrum, Aderant, or EliteExperience with e-billing middleware such as eBillingHub or BillBlastExperience leading a billing-system implementation, financial-system conversion, or major workflow redesignExperience with billing data remediation and user acceptance testingExperience administering outside counsel guidelines for sophisticated institutional clientsReporting or visualization experience beyond Excel, such as Power BICPA, CLM, or another relevant financial or law firm management credentialWhy Consider This Opportunity?Lead a ten-person team with responsibility across multiple officesOwn meaningful firmwide billing and collections processesJoin the organization during a period of significant growth and expansionInfluence how new financial technology and processes are implementedWork directly with revenue leadership, attorneys, and executive stakeholdersReceive a competitive base salary and bonus eligibilityJoin a collaborative environment that supports professional development and internal growthQualified candidates with the required legal or professional-services billing, collections, and people-management experience are encouraged to apply.