Booking Agent

Hey there!Are you one of those creative minds? A character, a storyteller?Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?Join the audition and start scripting your own story at Paramount Hotels Dubai!Job Purpose:Responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.To represent the company by following the standard operating procedures set by the organizationProactively sell and upsell all products and services within the propertyHandle queries through telephone, fax, and emailMake reservations for customers based on their various requirementsProvide support to customers who may need to amend or cancel a reservationPrepares letters of confirmationMaximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer servicePerform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasksQualifications & Experience:Minimum 1 year of Reservations experience in a luxury 5-star hotel.Previous experience working in a multicultural environment.Knowledge of Opera PMS is required.Proficient in Microsoft Office applications.Bachelor's degree in Business Administration or a related field is preferred.Strong communication and interpersonal skills.