Booking Manager

Location: Arjan, Dubai, UAECompany: Four Corners Cleaning & Technical ServicesEmployment Type: Full-timeFour Corners Cleaning & Technical Services is looking for an experienced Customer Service & Booking Coordinator to join our Dubai office.This is a busy customer-facing and operational role. We are looking for somebody who can confidently manage customer enquiries, phone calls, WhatsApp messages, quotations, follow-ups, bookings and customer records from the first enquiry through to job completion.Key responsabilities:Answer incoming customer phone calls professionally and promptlyRespond to WhatsApp messages, emails and online customer enquiriesRecord every new enquiry accuratelyFollow up new leads and existing customer enquiriesCoordinate customer bookings and appointmentsMaintain accurate customer and job informationCreate, update and manage customer databasesManage enquiry, quotation, booking and follow-up recordsAssist with preparing and sending quotationsFollow up quotations that have not yet been approvedConfirm appointments and communicate booking details with customersCoordinate information between customers, management and operational teamsUpdate customers regarding schedules, changes or delaysMaintain organised digital records and filing systemsTrack outstanding enquiries and ensure nothing is left unansweredSupport daily office and booking administrationMaintain a high standard of customer service throughout the customer journeyApplicants must have:Minimum 2 years' work experience in the UAEPrevious experience in customer service, bookings, scheduling, administration, service coordination or operations coordinationStrong telephone communication skillsStrong WhatsApp and written communication skillsGood spoken and written EnglishConfidence dealing directly with customersExperience managing customer enquiries and follow-upsExperience using spreadsheets, databases or CRM systemsGood knowledge of Microsoft Excel or Google SheetsStrong data-entry accuracyGood organisational and time-management skillsAbility to manage several enquiries and tasks at the same timeAbility to work independently and take responsibility for follow-upsStrong attention to detailProfessional and reliable work attitudePreference:Preference will be given to candidates who have previously worked within:Cleaning servicesMaintenance companiesTechnical servicesFacilities managementProperty servicesField-service businessesService-based companies managing multiple daily customer bookingsExperience within a company where customers regularly contact the office by phone, WhatsApp and email to request quotations and arrange services will be a strong advantage.Skills:Experience with any of the following will be beneficial:CRM systemsCustomer databasesBooking systemsJob schedulingAppointment schedulingLead managementQuotation follow-upCustomer relationship managementMicrosoft ExcelGoogle SheetsWhatsApp BusinessEmail managementDigital filing and record keepingTraining will be provided on Four Corners' internal systems and processes.Person we are looking for:The successful candidate should be somebody who:Takes ownership of customer enquiriesDoes not need to be constantly reminded to follow upIs comfortable speaking to customers throughout the dayCan keep accurate records while managing a busy workloadUnderstands the importance of converting enquiries into confirmed bookingsNotices when something has been missed and takes actionCommunicates clearly with customers and colleaguesCan remain organised when several jobs and enquiries are being handled at the same timeUnderstands that good customer service means following an enquiry through properly, not simply answering the phoneImprortant:Applications will only be considered from candidates with a minimum of 2 years' UAE work experience.Candidates with previous experience in a cleaning, maintenance, facilities management, technical services or similar service-based company will be strongly preferred.Please apply directly through LinkedIn or send your cv to info@fourcorners.aeYour CV must clearly show:Your UAE work experiencePrevious customer service, booking or coordination rolesIndustries you have worked inExperience with bookings, scheduling, databases or CRM systemsSystems and software you have previously usedPlease do not apply if you do not have at least 2 years of UAE work experience.Only shortlisted candidates whose experience closely matches the role will be contacted.