BORM – CPS (Consumer Protection Standards)

BORM – CPS (Consumer Protection Standards)Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At Al Hilal Bank , we nurture a diverse, inclusive community where every voice is valued.About the business areaThe Digital Banking Group supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Digital Banking team at Al Hilal Bank to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.We are actively seeking an ambitious professional to join our Digital Banking team at Al Hilal Bank to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.In this role, your key responsibilities include: Consumer Protection Compliance Support- Support the application of Consumer Protection Standards across digital banking products journeys and customer interactionsMonitoring and Review- Conduct reviews checks and monitoring activities to identify gaps deviations or potential risks related to consumer protection requirementsIssue Identification and Reporting- Identify CPS related issues document findings and escalate observations in line with defined processesCorrective Action Support- Support tracking of corrective actions and follow up on remediation activities to closureProcess and Journey Alignment- Assist in reviewing digital journeys processes and communications to ensure alignment with consumer protection principlesDocumentation and Record Keeping- Maintain accurate records of reviews findings actions and supporting evidencePolicies, Processes, Systems and Procedures- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholdersSelf-Management- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performanceCustomer Service- Demonstrate Our Promise and apply the AL HIAL BANK Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactionsThe ideal candidate should have the following experience At least 2 years of experience in compliance risk quality assurance or consumer protection related roles within banking or financial servicesDiploma or Bachelor Degree from a recognized institution in Business Finance Law or a related disciplineUnderstanding of consumer protection standards and regulatory principles Attention to detail and analytical skills Ability to review processes customer journeys and documentation Strong communication and coordination skills Ability to maintain accurate records and reportsWhat we offer:Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.At Al Hilal Bank , we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.