Boutique Manager

Boutique Manager – Luxury JewelleryLocation: DubaiIndustry: Luxury JewelleryRole: Boutique ManagerRole OverviewWe are looking for an experienced Boutique Manager with a strong background in luxury jewellery retail to lead the day-to-day operations and commercial performance of a prestigious jewellery boutique. The ideal candidate will bring a proven track record in luxury jewellery sales, team leadership, clienteling, and, most importantly, an extensive established database of HNW/UHNW clients and strong relationships within the luxury jewellery market.Key ResponsibilitiesLead the overall operations and commercial performance of the boutique, ensuring achievement of sales and profitability targets.Drive high-value luxury jewellery sales through strong clienteling, relationship management, and personalised customer engagement.Leverage and actively develop an extensive personal client database, particularly HNW/UHNW clientele, VIPs, collectors, and luxury consumers.Build long-term relationships with existing and prospective clients to drive repeat business, referrals, and private appointments.Proactively conduct client outreach, follow-ups, private viewings, trunk shows, and VIP events.Manage the complete client journey, ensuring exceptional and highly personalised service aligned with luxury brand standards.Lead, coach, and motivate the boutique team to consistently deliver outstanding sales and customer service performance.Monitor boutique KPIs including sales, conversion, average transaction value, client retention, and individual/team performance.Ensure effective product presentation, visual merchandising, stock management, and compliance with boutique procedures.Develop strong relationships with key clients, stylists, personal shoppers, VIP networks, and other relevant luxury market stakeholders.Work closely with the wider commercial, marketing, merchandising, and operations teams to maximise boutique performance.Represent the brand at VIP events, exhibitions, private appointments, and other client engagement activities.Maintain high standards of brand image, boutique presentation, security, and operational excellence.