Boutique Manager

Position: Boutique Manager - Saudis onlyJob Purpose:To lead and manage all Salon operations, sales performance, client development activities, and team effectiveness while ensuring the delivery of an exceptional luxury client experience and full compliance with brand standards. The sales Manager is accountable for achieving commercial objectives, developing high-performing teams, and ensuring operational excellence within the Salon.

Key Responsibilities

Commercial Performance & Business Growth Achieve and exceed salon sales targets and profitability objectives.Develop and execute salon action plans to maximize business opportunities.Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics.Identify market opportunities and implement strategies to drive business growth.Analyze performance reports and implement corrective actions when required.Ensure achievement of all salon commercial KPIs.Client Experience & Client Development Build and maintain an organized and updated candidate database (Talent Pool).Ensure all candidate information is accurately documented in recruitment systems.Track recruitment activities and update status reports regularly.Support in improving candidate pipeline quality and availability.Ensure recruitment data is structured and accessible for future hiring needs.Coordination Responsibilities Ensure exceptional luxury customer experience across all client touchpoints.Develop and maintain relationships with VIP and High-Net-Worth clients.Lead clienteling initiatives to increase retention and repeat business.Oversee CRM utilization and ensure accurate client database management.Support salon events, private appointments, and customer engagement activities.Promote a culture of hospitality and luxury service excellence.Develop and execute client acquisition and retention strategies to expand the salon client baseTeam Leadership & People ManagementLead, coach, and develop salon team members.Set individual objectives and monitor performance.Conduct regular coaching sessions and performance reviews.Support recruitment, onboarding, and training activities.Ensure succession planning and talent development within the salon .Foster a culture of accountability, collaboration, and excellence.Salon Operations ManagementEnsure smooth daily salon operations.Monitor compliance with operational procedures and internal controls.Ensure salon presentation, visual merchandising, and housekeeping standards are maintained.Oversee inventory management and stock accuracy.Ensure adherence to opening and closing procedures.Maintain operational readiness at all times.Compliance, Risk & SecurityEnsure compliance with company policies and brand standards.Safeguard company assets, inventory, and confidential information.Monitor operational risks and implement corrective actions.Ensure adherence to security procedures and audit requirements.Maintain a safe and secure working environment.Reporting & Business PlanningPrepare and review salon performance reports.Analyze sales trends and customer insights.Develop action plans to improve performance.Provide regular business updates to management.Support budgeting and forecasting activities.Key Performance Indicators (KPIs)CommercialSalon Sales Achievement (%)Sales Growth (%)Conversion RateAverage Transaction Value (ATV)Units Per Transaction (UPT)Client DevelopmentNew Client AcquisitionCRM Data CompletenessRepeat Client RateVIP Client RetentionClienteling Activity CompletionTeam ManagementTeam Performance AchievementEmployee RetentionTraining CompletionPerformance Review CompletionOperational ExcellenceInventory AccuracyAudit Compliance ScoreMystery Shopper ResultsSalon Standards ComplianceCustomer ExperienceCustomer Satisfaction ScoreClient Complaint ResolutionService Quality ComplianceAuthority & Decision Making:Manage daily salon operations.Allocate resources and assign responsibilities.Recommend recruitment, promotion, and development actions.Approve operational decisions within delegated authority.Escalate pricing, discount, and exceptional business decisions according to company policy.Qualifications & Experience:Bachelor's Degree preferred.7 - 10 years’ experience in luxury retail, jewelry, watches, or premium retail environments.Minimum 2 years in a leadership position.Strong commercial and people management experience.Fluent English; Arabic preferred.Proficiency in CRM systems, Microsoft Office, and retail reporting tools.Competencies:LeadershipTeam LeadershipCoaching & DevelopmentDecision MakingAccountabilityCommercialSales ManagementBusiness DevelopmentClientelingLuxury Retail ExcellenceOperationalRetail OperationsInventory ManagementCompliance & ControlsPerformance AnalysisWorking Relationships:InternalBrand ManagerRetail TeamOperations SpecialistVault CoordinatorHR & FinanceExternalClientsVIP CustomersMall ManagementBrand RepresentativesKey Challenges:Achieving ambitious commercial targets while maintaining luxury service standards.Managing high-value client relationships.Maintaining salon operational excellence and compliance.Developing and retaining high-performing talent.Balancing sales growth with brand image and customer experience.