BPO Executive

Position: BPO ExecutiveVacancies: Multiple PositionsJob Location: SRM University, Neerukonda, Andhra PradeshWork Mode: Work from Office

Job Description

Handle inbound and outbound calls from students, parents, and prospective candidates.Respond to student queries regarding admissions, courses, fees, schedules, accommodation, and other related information.Make follow-up calls to students and prospective candidates and maintain regular communication.Provide accurate information and assist students throughout the admission and enquiry process.Coordinate with the internal team to resolve student concerns and ensure timely follow-up.Maintain records of calls, enquiries, follow-ups, and student interactions.Handle multiple enquiries simultaneously while maintaining professional communication.Build a positive relationship with students and parents through courteous and effective communication.Follow up with leads and help convert enquiries into admissions.Support the team with day-to-day administrative and student coordination activities.Be flexible to handle responsibilities as required by the organization.Candidate Required Skills:Good communication and interpersonal skills.Basic knowledge of MS Office / computer applications.Ability to handle multiple calls and queries efficiently.Candidates with telecalling, counselling, customer support, or student coordination experience will be preferred.Working Hours - Two Shifts:Shift 1: 10:00 AM – 7:00 PMShift 2: 11:00 AM – 8:00 PMNote: Candidates should be flexible to work in either shift depending on University requirements.Accommodation can be provided on campus for the selected candidate, if required.