BPO Quality Assurance Manager | Pioneer Team

Learn and Inspire. Join us now!We are hiring for passionate and talented QA Manager for our awesome team!

Responsibilities

Direct manage Quality Assurance staff and ensure employees follow the company’s quality assurance protocolServe as point of contact for all QA related queriesResponsible for training and development of quality department employees to fulfill client expectations while managing cost.Responsible for confirming and managing compliance with client auditing processesManages and oversees timely completion of deliverables as required by the Service Level AgreementPartner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.Prepare reports, interact with Operations and support groups regarding quality improvementPrepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications

Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set upExcellent communication and presentation skillsKnowledgeable in performance data management and analysisSix Sigma experience/certification is preferredData analytics advance root cause analysisExceptional leadership skills and great eye for detailAbility to teach and mentorMust be willing to work on a pre-dominantly night/shifting schedules at Bonifacio Global City, Taguig CityOther info:Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)Work set up: OnsiteSchedule: ShiftingSalary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer🌈 Why You’ll Love Working with UsAt iOPEX, we don’t just offer jobs—we help you grow a career you’ll love 🧡 Here’s what’s waiting for you:Competitive pay that values your skillsFun employee activities to keep things excitingStable career with strong, long-term accountsWeekly learning sessions to level up your skillsFast career growth with clear paths to move upEasy-to-reach office locationHMO coverage for your health & peace of mindLeave credits (with conversion options!)Night differential pay for eligible shiftsAnnual reviews & salary increasesTwo guaranteed rest days every week ✨ Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.Interested? Here are ways to reach us:Please make sure to complete this application form: https://linktr.ee/iopexphSend a message to 09178246345 (Yana)