Branch Manager

Company Description EDEN PARK MOTORIST CENTRE LIMITED is a hospitality-focused business serving motorists and visitors from its base at 420 Upper Elmers End Road in Beckenham, United Kingdom. The company offers customer-facing services that support a convenient and welcoming experience for individuals using its facilities. Team members work in a service-oriented environment that values reliability, professionalism, and attention to detail. Applicants can expect to join a local business with a focus on community, quality service, and safe, well-managed premises.Role Description The Branch Manager is a full-time, on-site role located in Beckenham, responsible for overseeing daily branch operations and ensuring an excellent customer experience. This role includes managing staff scheduling and performance, supervising front-of-house and service activities, and maintaining high standards of cleanliness, safety, and compliance. The Branch Manager monitors financial performance, supports budgeting and cost control, and implements initiatives to increase revenue and customer loyalty. The role involves handling customer inquiries and escalations, coordinating with suppliers and service providers, and preparing regular reports for senior management. The Branch Manager is expected to lead by example, foster a positive team culture, and ensure the branch operates efficiently and consistently with company policies.QualificationsExperience in branch, store, or Service Advisor, including staff supervision and day-to-day coordination.Strong customer service and communication skills, with the ability to handle inquiries, resolve issues, and build long-term relationships.Competence in basic financial administration, such as monitoring revenue, costs, stock, and preparing operational reports.Solid organizational and problem-solving skills, with the ability to prioritize tasks and maintain high standards under pressure.Knowledge of health, safety, and compliance requirements relevant to hospitality or motorist service environments.Proficiency with common office software and point-of-sale or booking systems; ability to learn new digital tools as needed.Previous experience in retail, automotive services, or a similar customer-facing environment is highly beneficial.Relevant vocational training or education in business, automotive management, or a related field is an advantage.