Branch Manager

Job DescriptionDescriptionThe Branch Manager is responsible for the administration and efficient daily operation of a full-service bank branch, including operations, client service, product sales, security, and safety. This position is expected to work in an office environment.Ensures compliance with all bank policies and procedures, as well as applicable state and federal banking regulations.Essential Duties and ResponsibilitiesManagement ActivitiesHires and develops quality staff, ensuring appropriate skills and staffing levels to provide excellent customer service.Meets regularly with each direct report to discuss team needs, career goals, coaching opportunities, and development.Ensures all staff receive appropriate training in sales and service techniques.Promotes core deposit growth through effective in-branch sales initiatives.Reviews branch performance and trends, including deposit growth, transaction activity, and cost of funds, and communicates progress to staff.Communicates organizational updates, policy changes, and procedural requirements to branch staff and provides necessary training.Addresses performance issues promptly and appropriately.Conducts performance and compensation reviews for direct reports.Maintains knowledge of security and safety policies and ensures staff are properly trained.Operational ActivitiesCommunicates branch profitability goals and implements cost controls, income-generation initiatives, and marketing efforts.Monitors expenses and ensures compliance with established budgets.Partners with operations staff to complete required monthly certifications and documentation.Maintains accountability for branch audit performance and compliance with operating procedures.Ensures operational quality control and initiates corrective action when necessary.Participates in and directs day-to-day branch operations, including approval of large deposits and withdrawals and review of daily reports.Reviews NSF and overdraft reports and approves or declines exceptions within established authority limits.Customer Service and RetentionLeads by example in delivering exceptional customer service and provides ongoing coaching to staff.Creates a welcoming, professional, and customer-focused environment.Proactively manages and resolves complex customer issues before escalation.Identifies opportunities to enhance the customer experience and differentiate the branch from competitors.Assists customers with account servicing needs and resolves complex issues professionally and diplomatically.Serves as a resource for complex account servicing and may perform any branch function as needed.Sales LeadershipDevelops and executes sales, relationship-building, and community engagement strategies aligned with branch goals.Uses outbound calls, appointments, in-person meetings, networking, and community events to develop relationships.Researches the local market to identify opportunities for new accounts and deposit growth.Develops and coaches staff on sales skills and product knowledge.Ensures staff actively identify customer needs and opportunities to deepen relationships.Implements plans to prospect for new customers and cross-sell appropriate products and services.Partners with senior leadership on marketing and cross-selling initiatives.Refers small business lending opportunities and assists customers through the application process.Coaches staff to generate quality referrals.Community RelationsSupports community reinvestment initiatives and participates in professional, civic, and community activities.Participates in required community volunteer activities.Supervisory ResponsibilitiesManages multiple branch employees.Provides ongoing operational guidance, training, coaching, and development.Regularly assesses employee performance and manages performance-related situations.Completes required mid-year and annual evaluations.Assists with employee scheduling and ensures accurate timekeeping.QualificationsProven sales ability and demonstrated branch growth.Minimum of 7 years of experience in a branch environment.Minimum of 5 years of branch management experience.Minimum of 3 years of experience managing complex business and consumer accounts.Excellent interpersonal, verbal, and written communication skills.Demonstrated leadership, teamwork, team-building, and customer service experience.Experience hiring, training, coaching, and managing employee performance.Active involvement in relevant professional or community organizations preferred.Notary Public certification preferred.Proficiency with Microsoft Word, Excel, Outlook, and banking software.Ability to work flexible hours when required.Valid driver's license and reliable transportation required for business-related travel.Physical/Mental Demands & Work EnvironmentThe position frequently requires writing, typing, speaking, listening, operating standard business equipment, reading documents, detailed work, problem solving, customer interaction, reasoning, mathematics, presentations, verbal and written communication, analytical thinking, managing multiple concurrent tasks, and working with frequent interruptions.The position occasionally requires lifting, pulling, squatting, kneeling, and reaching. The work environment is typically a professional office setting with low to moderate noise levels.Local travel is required during the business day, with occasional out-of-area or overnight travel.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Management reserves the right to modify this position description as needed.RequirementsSee qualifications above.The employer offers a competitive compensation and benefits package. Compensation is determined based on relevant experience, education, training, internal equity, geographic considerations, and other business factors.The employer is committed to providing equal employment opportunities and prohibits discrimination and harassment in accordance with applicable federal, state, and local laws.