Branch Manager

Job Description

The Branch Manager will be responsible for overall management and performance of the branch, including day-to-day operations, staff management, student experience, admission, sales, training coordination, and achievement of business targets. The role requires strong leadership, operational and people- management skills, with the ability to ensure smooth functioning of the branch and contribute to its growth.

Key Responsibilities

Manage and oversee the complete day-to-day operations of the branch and ensure smooth and efficient functioningTake overall responsibility for the performance, productivity and discipline of all branch staffLead, supervise, and coordinate employees across departmentsSet team goals, monitor individual and team performance, and ensure achievement of assigned admission, enrollment, revenue and operational targetsMonitor daily activities, attendance, punctuality, task completion, and overall staff productivityConduct regular team meetings and provide guidance, feedback, and performance support to employeesMonitor the sales and admission pipeline, follow-ups, conversations and revenue performance of the branchEnsure proper coordination between all departmentsEnsure branch processes, company policies, reporting procedures and operational standards are properly followedPrepare and review regular branch performance reports, including admissions, revenue, staff performance, student activities and operational updatesIdentify areas for improvement and implement strategies to improve branch productivity, enrollment, student satisfaction, and overall business performanceMaintain a professional, disciplined and productive work environment within the branchCoordinate with the management and provide regular updates regarding branch performance, challenges and requirementsTake ownership of branch-level targets and contribute to the overall growth and development of the institution.Key Skills and Competencies:Strong leadership and team - management skillsexcellent communication and interpersonal skillsStrong sales and business development understandingOperations and people management skillsTarget - oriented and result driven approachProblem solving and decision making abilitiesAbility to manage multiple departments and prioritiesGood knowledge of MS Office/Excel and reporting toolsQualification:Bachelor's degree in Business Administration, Management, Education or a related field3-4 Years of relevant experience in branch management, operations, sales, EdTech, or a similar managerial rolePrior experience managing a team and handling end-to-end branch operations is preferredWork Location:In person