Branch Manager

Company Description Medcity International Academy (MIA) is a premier professional training and coaching institution headquartered in Kannur, Kerala, India, with multiple centers across Kerala and Karnataka. It is a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA delivers high-impact preparatory programs for language tests such as IELTS, OET, TOEFL, PTE, Duolingo English Test, and CELPIP, as well as nursing and healthcare assessments like NCLEX-RN, Prometric, CBT (UK), DHA, HAAD, MOH, BLS, and ACLS. Backed by experienced and globally certified trainers, the Academy combines evidence-based teaching, digital tools, personalized coaching, language labs, mock examinations, and app-based learning to support both online and classroom learners. Its mission is to expand global opportunities for professionals and students across healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.Role Description This is a full-time, on-site Branch Manager role based at the Medcity International Academy center in Kottayam. The Branch Manager oversees day-to-day operations, including scheduling classes, managing staff workloads, monitoring student enrollment, and ensuring high-quality delivery of training programs. The role involves supervising and coaching team members, implementing organizational policies, and maintaining compliance with academic and administrative standards. The Branch Manager is responsible for driving branch performance through effective resource planning, local marketing and outreach, relationship-building with students and partners, and achievement of revenue and growth targets. The position also includes reporting on branch performance, resolving operational issues, supporting learner satisfaction, and collaborating with senior management on strategic initiatives.Qualifications Strong leadership, people management, and team-building skills to guide and motivate diverse staff members.Operational and administrative skills, including branch supervision, workflow management, and adherence to institutional policies.Business development, local marketing, and stakeholder relationship management abilities to grow enrollment and strengthen community presence.Excellent communication and interpersonal skills, with proficiency in English and the ability to interact effectively with learners, trainers, and partners.Analytical and problem-solving skills to interpret performance data, optimize processes, and address branch-level challenges.Bachelor’s degree in management, education, business administration, or a related field; postgraduate qualifications are an added advantage.Prior experience in branch management, educational administration, training institutes, or service-oriented organizations is highly desirable.Comfort with digital tools and learning technologies, including learning management systems and office productivity software.Ability to work on-site full time in Kottayam,