Branch Manager

We are seeking an experienced and results-driven professional to lead one of our key retail banking branches in Port Moresby. Reporting to the Regional Manager the Branch Manager is responsible for the overall leadership, performance, and day-to-day operations of the branch, ensuring the delivery of exceptional customer service, achievement of sales and business growth targets, and adherence to operational, compliance, and risk management standards.The role provides leadership and direction to branch staff, fostering a high-performance culture focused on customer experience, relationship management, and operational excellence. The Branch Manager will drive business development opportunities, strengthen customer relationships, oversee branch profitability, and ensure the branch consistently delivers on Kina Bank's commitment to providing accessible and superior banking services across Papua New Guinea.This role offers an exciting opportunity to lead a dynamic team, influence branch performance, build lasting customer relationships, and contribute to the continued growth and success of Kina Bank's retail banking network.KEY RESPONSIBILITIESThe core functions of the position are as follows but not limited to:Deliver exceptional growth results in sales activity, revenue, productivity and branch profitIncrease Sales and Referral volumes of the branchDrive Branch Operational Cost reductionIncrease New to Bank (NTB) customer volumesTransactional Banking relationship management with top 10 transactional business customersEnsure team deliver high quality customer interaction and service deliveryDrive registration of customers on digital platformAchieve a significant uplift in customer engagement and advocacy, manage customer complaints resolution and resolve with the expected service levels (SLA)Ensure branch is fully compliant and adhere to internal Kina Bank governance policies, processes and standards and external regulatory requirementsDrive and support the continued transformation of the branch and contribute to improve Kina’s Brand profileSupport and encourage increase in staff knowledge, capability, confidence and motivation to drive staff engagement and branch outperformanceESSENTIAL COMPETENCIES AND EXPERIENCE Bachelor’s degree in Business Management, Finance and Banking or equivalent industry experienceMinimum 5 years’ experience in similar role within the banking or financial services industrySound knowledge of Bank’s processes and proceduresComprehensive understanding of compliance and Branch operationsExcellent people management skillsCustomer focused and sales orientedStrong interpersonal and stakeholder management skills.Excellent organisational, planning, and problem-solving skills.Confident and competent self-starter who is proactive, highly motivated, flexible and outcome focusedHOW TO APPLYTo apply, please send the completed internal applicant form with your updated CV, with two reliable referees, an updated police clearance (6 months recent) and cover letter in one PDF file to Recruitment@kinabank.com.pg and state your subject as “Application –Branch Manager”Applications close at 5pm on Friday, 13th November 2026.