Branch Manager (Coffeeshop)

Company Description Morao & Capital is a growing hospitality brand focused on creating welcoming, high-quality coffee experiences. The company values consistent service standards, well-trained teams, and inviting store environments that encourage guests to return. Morao & Capital invests in modern operational practices to ensure efficient branch management and strong customer satisfaction. Team members are encouraged to contribute ideas, take ownership of their work, and grow within the organization.Role Description The Branch Manager (Coffeeshop) is a full-time, on-site role based in Beirut, responsible for the overall performance and daily operations of the coffee shop. This role oversees staff scheduling, task delegation, and shift supervision to ensure smooth service and adherence to company standards. The Branch Manager monitors product quality, inventory levels, and ordering, while maintaining clean and safe premises that align with health and safety regulations. The role includes handling customer inquiries and complaints, managing cash and sales reports, and supporting local marketing initiatives to grow foot traffic and revenue. The Branch Manager is expected to train and coach team members, conduct performance check-ins, and collaborate with senior management on operational and sales targets.QualificationsStrong team leadership and people management skills, including staff development, coaching, and conflict resolution.Proficiency in coffeeshop or retail operations, such as shift management, inventory control, and adherence to health and safety standards.Customer service and communication skills to handle guest interactions, feedback, and issue resolution professionally.Basic financial and administrative skills, including cash handling, daily reporting, and tracking sales performance.Ability to work on-site full time in Beirut, with flexibility for weekends, holidays, and peak hours.Previous experience in hospitality, food and beverage, or retail management is highly beneficial.Organizational and problem-solving skills to prioritize tasks and respond effectively to operational challenges.Working knowledge of POS systems and basic computer applications; familiarity with coffeeshop products and preparation is a plus.