Branch Manager (Emiratization)

This job post is for Emirates Al Hilal Bank is looking for an experienced Branch Manager to lead digital branch operations, strengthen customer engagement and drive service excellence across our Digital Banking channels.Key responsibilities:Manage daily Digital Banking branch operations and ensure efficient service deliveryLead, coach and develop a team of 5–10 employeesOversee digital customer journeys and service touchpointsManage complex customer issues and ensure timely resolutionDrive customer adoption and effective use of Digital Banking servicesMonitor service performance, customer trends and operational KPIsCoordinate with Technology and Operations teams on system performance, incidents and service improvementsWork closely with Contact Centre teams to address customer concerns and recurring service issuesPrepare performance reports and support management decision-makingEnsure compliance with the bank’s policies, procedures, operational controls and service standardsIdentify and implement continuous improvement initiatives

Requirements

Minimum 6 years of experience in Digital Banking, Branch Operations, Customer Service or Banking OperationsBachelor’s degree in Business Administration, Banking, Finance, Information Systems or a related disciplineStrong knowledge of digital banking platforms and service modelsExperience in customer-experience management and service-quality improvementProven team leadership and people-management capabilitiesStrong analytical, communication, coordination and reporting skills