Branch Manager for Travel & Tourism

Company Description TravelXpin is a fast-growing travel and tourism company that began operations in early 2021 with a clear focus on global dream destinations and exceptional customer service. The company specializes in seamless, personalized travel solutions and reliable support for travelers worldwide through its dedicated Travel Division. TravelXpin offers a comprehensive range of services, including domestic and international air ticketing, global visa assistance, hotel bookings, leisure and holiday packages, MICE services, and transport arrangements. Guided by a strong vision and motto, the company is committed to transforming clients’ travel dreams into reality while building a solid and sustainable travel foundation for the communities it serves.Role Description This is a full-time, on-site Branch Manager role based in Dubai. The Branch Manager will oversee daily branch operations, ensuring efficient delivery of travel services such as ticketing, visa processing, hotel bookings, holiday packages, MICE coordination, and transport arrangements. Responsibilities include managing and coaching branch staff, monitoring performance, and ensuring adherence to company policies and service standards. The role involves developing local business strategies, building and maintaining relationships with corporate and individual clients, and identifying opportunities to grow revenue and improve customer satisfaction. The Branch Manager will also handle budget planning, reporting, and collaboration with the central management team to align branch goals with overall company objectives.Qualifications Demonstrated experience in branch or operations management within travel, tourism, or hospitality, with strong leadership and team supervision skills.Proficiency in travel operations, including air ticketing, hotel reservations, visa services, and holiday package creation.Strong customer service, client relationship management, and conflict resolution capabilities.Ability to develop and implement sales and marketing initiatives to grow branch revenue and market presence.Solid organizational, planning, and time management skills, with attention to detail and accuracy.Excellent written and verbal communication skills in English; additional languages relevant to the region are an advantage.Comfort with using travel booking systems, CRM tools, and standard office software.Bachelor’s degree in Travel & Tourism, Business Administration, Hospitality Management, or a related field is preferred.Knowledge of the Dubai travel market and regional travel regulations is highly beneficial.Ability to work on-site, adapt to a fast-paced environment, and make data-informed decisions to meet branch targets.