Branch Manager, Hanoi Branch

Overview:The Branch Manager is responsible for the implementation and execution of the distribution strategy at the Branch; directly oversees management of the branch sales teams and distribution of products and services thereof to the priority customer segment; and also fully responsible for operations, risk control and compliance to internal and external guidelines that is applied to the Branch as well as business performance.

Responsibilities

Functional (job responsibilities)Undertakes sales planning and activities to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations to achieve branches sales goals as well as sales management with full P&L responsibilities.Work together with Heads of the Department to plan, execute and deliver the branch's business plans and targets in both financial and non-financial.Support the Retail strategy indirectly being responsible for sales and distribution at the branch to the mass market and priority banking segments and identifying opportunities to cross-sell products offered while achieving Branch sales revenue, asset and liability targets. Sales and distribution to include all retail products as determined in the business strategy.Directly oversees the day to day running of branch operations in maintaining high level of efficiency and customer service excellence and ensure that all the internal and external guidelines/policies are being adhered to closely.Work closely with all related parties in aligning branch strategy and ensuring compliance within internal and external regulatory framework.Represent the Bank in the community through relationship building with local authorities and community.Select, develops, lead and motivate staff to work towards achieving their respective individual targets.Carry out any other duties assigned by Line Manager.Managerial (team/group responsibilities)Manage & coach Branch staff to drive performance with a hands-on style to grow customer, productivity, and service quality and staff engagement.Set expectations for staff, fostering a motivating environment in which team members work together to achieve business goalsOrganizational (organizational responsibilities)Represent HLBVN in the community through :Relationship building with community and its leadersCross selling efforts to provide referrals and leads within the Hong Leong Group of CompaniesSkills & Experience We Are Looking ForBachelor's Degree/University degree, majoring in Business Administration, Banking, Finance, Accounting.Over 3 years of working experience in sales/ marketing or relevant functions in banking or financial business requiredDemonstrated ability to develop and execute sales planProven ability in relationship management in the Retail sector.Hands-on understanding and knowledge of the local business and customer's needs in each of the area;Ability to work and thrive under pressure.Excellent interpersonal skills to effectively deal with people from a wide diversity of culture and social environments;Pragmatic and logical problem solver;Excellent written and verbal communication;Strong people management and development skillsFor more job opportunities, please go to HLBVN Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers?ecp=hlb-en-contWe appreciate your application and will be in touch with shortlisted candidates regarding next steps.