Business Analysis Manager

KEY RESPONSIBIITLIESAI Opportunity Identification & Business Case DevelopmentEngage business units and external clients to understand business challenges, processes, pain points and desired outcomes, and identify opportunities suitable for AI, automation or advanced analytics.Assess and prioritise AI use cases based on strategic alignment, business value, feasibility, operational requirements, data availability, risk, cost and implementation effort.Develop business cases, options analyses, benefit estimates, assumptions and recommendations for client and Management decision-making.Business Analysis & Requirements ManagementLead discovery sessions, stakeholder interviews, workshops, observation sessions and document reviews to identify operational objectives and elicit, validate and prioritise business, user, data, integration, security and reporting requirements.Own the quality and completeness of Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS), current-state and future-state process flows, business rules, user journeys, use cases, user stories, product backlogs, acceptance criteria and requirements traceability.Lead requirement analysis and detailed impact assessments for Change Requests, identify dependencies, gaps and risks, and recommend practical solution options while maintaining alignment with approved business outcomes.AI Solution Analysis & Data ReadinessTranslate business needs into clear functional and non-functional requirements for scalable AI-enabled business, financial and operational systems, intelligent automation, predictive analytics or generative AI solutions.Work closely with solution architects, AI engineers, software developers, data teams and project teams to shape solution design, translate requirements into appropriate technical solutions and assess data and operational readiness.Support solution proposals, demonstrations, proof-of-concept activities and client presentations, and evaluate whether proposed outputs, controls and human-review requirements are scalable and fit for the intended business purpose.Delivery Support, Validation & AcceptanceAct as the key liaison between business stakeholders, clients and technical teams throughout planning, design, development, testing, implementation and post-implementation review.Lead or support prototyping, backlog refinement, solution demonstrations, UAT planning, test scenarios, defect clarification and prioritisation, business acceptance and sign-off.Oversee the preparation of user manuals, operating procedures and training materials, and verify that delivered capabilities meet agreed requirements, usability expectations, control standards and business acceptance criteria.Responsible AI, Risk & GovernanceEmbed privacy, security, ethical use, transparency, explainability, fairness, human oversight and regulatory considerations into requirements and solution assessments.Ensure end-to-end documentation governance by maintaining requirements, decisions, assumptions, risks, dependencies, controls, approvals and system development artefacts in accordance with company standards and best practices.Escalate material data, model, operational, delivery or adoption risks and coordinate agreed mitigation actions with accountable stakeholders.Change Enablement, Benefits & PerformanceProactively analyse existing systems and processes, identify gaps and recommend enhancements, including AI, automation and digitalisation opportunities.Assess process, role and capability impacts and oversee communication, training, operating procedures and adoption plans for affected users.Define baseline measures and success metrics, monitor post-implementation outcomes and recommend enhancements based on user feedback, business performance and evolving requirements.Leadership & Stakeholder ManagementFacilitate cross-functional alignment, manage stakeholder expectations and provide structured weekly updates on project progress, risks, issues, dependencies, recommendations and decisions to stakeholders and Management.Set and uphold business analysis standards, review the quality of team deliverables, and mentor and guide junior Business Analysts to ensure consistency in analysis and documentation practices.Maintain current knowledge of business analysis practices, relevant industries, AI and emerging technologies, and drive the adoption of appropriate methods, tools and continuous improvement within the team.Other ResponsibilitiesPerform other related duties assigned by the Reporting Officer or Management from time to timeQUALIFICATIONSMinimum Bachelor’s Degree in Business Analysis, Information Systems, Computer Science, Data Science or a related field.Relevant certification such as CBAP, CCBA, PMI-PBA, Agile/Scrum, product management, data analytics, cloud or AI will be an added advantage.At least 7–10 years of relevant experience in Business Analysis, Business Solutions, Technology, Product Delivery, digital transformation or related areas, with exposure at a supervisory or managerial level.Demonstrated experience leading complex requirements and stakeholder engagement across the full Software Development Life Cycle (SDLC), using Agile, Waterfall and/or Hybrid delivery methodologies.Experience preparing BRDs, functional specifications, user stories, process flows, acceptance criteria and UAT documentation, with a strong ability to translate complex business needs into clear and actionable requirements for technical teams.Experience supporting AI, machine learning, generative AI, data analytics, automation or AI-enabled business solution projects is preferred.Experience engaging external clients, Government agencies and/or Government-Linked Companies (GLCs) will be an added advantage.Experience in a technology vendor, software house or solutions provider environment will be an advantage.Proficiency with requirements and collaboration tools such as Microsoft 365, Power BI, Jira, Confluence or equivalent platforms.WHY JOIN USEnjoy comprehensive medical benefits for you, your spouse, and children.Rest easy with our group term life and insurance coverage, providing you with security and assurance.Stay energized with meal credit to keep you fueled throughout the day.An in-house futsal court and badminton court for post-work workouts.A variety of fun-filled events and gatherings to unwind.Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.