Business Analyst – Airline Disruption Management (IRROPS)

Exciting Opportunity Alert! 🌟 HTC Global Services is hiring an Business Analyst – Airline Disruption Management (IRROPS) for an 1-year extendable contract in Dubai, UAE (Onsite).HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Job DescriptionWe are looking for an experienced Business Analyst with strong knowledge of airline operations and disruption management (IRROPS). The role focuses on analyzing and improving end-to-end business processes and digital customer journeys associated with flight disruptions, including delays, cancellations, schedule changes, rebooking, refunds, vouchers, and passenger recovery.The successful candidate will work closely with business stakeholders, airline operations teams, Product Owners, UX/UI teams, and technology teams to gather requirements, analyze operational workflows, and define functional solutions that improve disruption handling, operational efficiency, and customer experience across digital channels.The role requires a strong understanding of airline operational processes, customer servicing, Agile product delivery, and business analysis, with the ability to translate complex operational scenarios into clear functional requirements and scalable digital solutions.Key Focus AreasIRROPS and airline disruption managementFlight delays, cancellations, and schedule changesPassenger rebooking and reaccommodation workflowsRefunds, vouchers, and compensation processesCustomer communication and recovery journeysAirline operational processes and passenger servicingBusiness requirements, user stories, and acceptance criteriaAgile delivery, UAT, and defect managementDigital customer experience and process optimizationInterested candidates please do share your updated CV to mubeenakamal.basha@htcinc.com mentioning your Current CTC, expected CTC and notice period details.#HTCGlobalServices #ITJobs #hiring #lookingforjob #careers #jobs #immediatejoiner #recruitment #technology #jobseekers #interview #lookingforjobchange #newjob #uaejobs #contract #onsite #BA #BusinessAnalyst #Disruption #IRROPS