Business Analyst & IT Specialist

ABOUT MESHKIMESHKI is a globally recognised fashion brand, celebrated for its dedication to empowerment, inclusivity, and sustainability. With the vision to be the global leader in accessible luxury and championing the empowerment of people worldwide through an unmatched shopping experience, MESHKI prides itself on being a brand that inspires and engages, fostering a culture of social change and community impact. BENEFITS Employee Perks: A generous employee discount and monthly clothing allowance, bi-weekly breakfasts, access to MESHKI thrive days, monthly culture incentives, MESHKI wellness program and flexible working arrangements to support a healthy work-life balance.Personal and Professional Development: We invest in your growth with access to training programs, workshops and global conferences, free access to Headspace and Masterclass.Career Advancement: Clear pathways for career advancement within MESHKI, supporting your professional journey every step of the way. COMPANY CULTURE We cherish a culture at MESHKI where every individual feels respected, valued and is empowered with the tools, resources and support to contribute to the collective goal we all share, whilst advancing their career goals and ambitions. At MESHKI your future is defined by your ambition, your dedication and integrity; if you work hard, and contribute to the empowering culture that surrounds you through collaboration, communication, a humble attitude to learning and integrity and gratitude and professionalism, you’ll achieve any goal you set your mind to. ABOUT THE ROLE The Business Analyst & IT Specialist exists to serve as the primary point of contact for IT operations within MESHKI and to drive forward key technology projects and improvements. Reporting to the Technology Manager, the role's main focus is to provide a seamless IT experience by managing our IT service provider, ensuring SLA compliance and completion of projects. The role also expands to support business analysis, process discovery, and actively finding opportunities for efficiency and automation across all teams within the business. WHAT YOU’LL BE DOINGServing as the primary liaison between MESHKI and external Managed Service ProvidersMonitoring IT support tickets, ensuring SLAs are met and escalations are handled promptlyActing as the go to person for internal staff regarding IT escalation issues, access requests, and hardware needsManaging user onboarding and offboarding processes from an IT perspectiveAssisting in planning, coordinating, and executing projects including system migrations, office setups, and process changesIdentifying bottlenecks, inefficiencies, and opportunities for technological improvement across departmentsGathering and documenting business requirements for new software or automation initiativesDeveloping clear, user friendly guides, policies, and training materialsTracking and reporting on MSP performance metrics to the Technology Manager WHAT YOU’LL NEED TO BRINGProven technical experience, knowledge of IT operations, and proficiency in managing relationships with Managed Service ProvidersStrong business analysis skills, with the ability to identify process inefficiencies and gather requirements for automationExceptional communication skills, with a bias for clarity and the ability to translate technical complexity into plain business languageA proactive, commercially minded approach to problem solving, always looking for practical, maintainable solutionsA collaborative and approachable attitude, fostering a culture where staff feel comfortable asking for helpFamiliarity with AI adoption and process efficiency initiatives is highly desirableStrong organisational skills and the ability to manage multiple projects concurrently Please be advised that we are not engaging recruitment agencies for this hire and will not consider any unsolicited resumes.