Business Analyst – Attractions & Resort Services

Job OverviewWe are looking for a proactive and operations-focused Business Analyst to support business applications and operational systems within a fast-paced guest services environment.This role will work closely with operations teams to support system enhancements, business process improvements, and daily application support across attractions, guest access, ticketing, and resort service platforms.The ideal candidate should possess strong business analysis skills with exposure to operational systems in hospitality, attractions, customer service, or related environments.Key ResponsibilitiesBusiness & System AnalysisGather and analyze business and operational requirements from stakeholdersTranslate business needs into functional specifications and system enhancement requirementsSupport system improvement initiatives to enhance operational efficiency and guest experienceWork closely with technical teams and vendors on system changes and enhancementsOperations & Application SupportSupport daily operations for business applications related to attractions, ticketing, guest access, and resort servicesInvestigate and troubleshoot application or system-related issuesCoordinate with vendors and internal support teams for issue resolution and system maintenanceMonitor system performance and support operational continuityStakeholder CoordinationLiaise with operations teams, business users, and vendors to ensure smooth project deliveryConduct user requirement discussions, system testing, and user acceptance testing (UAT)Prepare functional documentation, workflow diagrams, and user guidesSupport system rollout, enhancement activities, and process improvement initiativesRequirementsDiploma or Degree in Information Technology, Business Information Systems, or related disciplineExperience in Business Analysis, System Analysis, or Application Support rolesExposure to operational systems, customer-facing platforms, or service-related applicationsExperience supporting ticketing systems, guest access systems, hospitality, attractions, or service operations will be an advantageStrong communication and stakeholder management skillsAbility to coordinate across operations, business, and technical teamsExperience in UAT, requirements gathering, and functional documentation preferredPreferred BackgroundCandidates with experience in the following environments are encouraged to apply:HospitalityAttractions / Theme ParksRetail OperationsF&B OperationsCustomer Service PlatformsTicketing or Access Control SystemsPlease send your detailed resume in MS Word format to resume@goldtecHRs.com withEducation LevelWorking experiencesEach employment backgroundReason for leaving each employmentLast drawn salaryExpected salaryDate of availability