Business Analyst

Join us as an Business Analyst and discover the future of employee experience!Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.We are looking for a Business Analyst to join our PM&IT team and play a key role in analyzing sales processes, driving digital transformation initiatives, and enhancing CRM systems to support business growth and operational efficiency.ResponsibilitiesAnalyze existing sales processes, document workflows, and identify improvement opportunities.Conduct interviews with different teams to understand business operations, daily activities, and process requirements.Evaluate digitalization opportunities and design future-state (to-be) processes.Develop solutions to improve process efficiency, traceability, and user experience.Act as the Product Owner for the sales side of the Microsoft Dynamics 365 CRM platform.Gather, analyze, and prioritize CRM enhancement requests.Collaborate closely with sales teams and business stakeholders to identify needs and improvement areas.Prepare business and functional analysis documents for new CRM features, integrations, and process changes.Manage and track requests through JIRA and coordinate development activities.Work closely with software development teams, external vendors, and stakeholders to define and manage technical requirements.Participate in testing activities, validate developments, and support deployment processes.Analyze and manage integrations between CRM, ERP, and other business systems.Define data flows, data mapping requirements, and integration needs.Prepare and deliver user training, documentation, and communication materials.Research new technologies, software solutions, and digital tools to support business needs.Conduct market research, product evaluations, and cost analyses, providing recommendations to management.Prepare regular reports on project progress, system enhancements, and process improvement initiatives.Maintain effective communication and coordination with cross-functional teams and international stakeholders.RequirementsBachelor’s degree in Business Administration, Industrial Engineering, Computer Engineering, Management Information Systems, or a related field.Minimum 5 years of experience in Business Analysis, CRM Management, Process Improvement, or similar roles.Experience working in organizations with sales operations is preferred.Hands-on experience with CRM platforms, preferably Microsoft Dynamics 365.Strong understanding of ERP systems, system integrations, and business process modeling.Knowledge of Software Development Life Cycle (SDLC) methodologies.Experience with JIRA, Azure DevOps, or similar project and ticket management tools.Knowledge of data integration concepts and data mapping methodologies.Advanced proficiency in Microsoft Office applications.Experience with Power BI or similar reporting and analytics tools.Familiarity with AI-powered productivity tools such as ChatGPT, Copilot, and similar platforms.Fluent English, both written and spoken.Strong analytical thinking, problem-solving, planning, and communication skills.Ability to collaborate effectively with cross-functional teams and stakeholders.BenefitsMultiSport Plus Card and 50% discount advantage for 2 people you choosePrivate Health Insurance: Comprehensive and high-coverage health packageMeal Card: Daily meal allowanceTransportation Support: Travel expense coverage for your commute to the officeRobust Bonus System: A performance-driven bonus system designed to support and reward youHybrid Working System: The opportunity to work from home one day a weekWorking from home one day a month for female employeesGlobal Work Environment: Expand your vision by working in an international teamCareer and Training Opportunities: Personal development and continuous learning opportunities to advance your careerDynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your careerWell-being Activities: Enjoyable events that boost employee happiness and motivation