Business Analyst

At Icalia Labs, we partner with organizations that build high-impact digital products where customer experience, product quality, and operational excellence are critical to business success.We are currently looking for an experienced Business Analyst to join the ongoing evolution of a large-scale eCommerce mobile platform. This role will be instrumental in translating business objectives into actionable product requirements, enabling engineering teams to deliver scalable, user-centered solutions while maintaining a seamless customer experience.This is more than a documentation role. We're looking for someone who enjoys collaborating across product, engineering, QA, and business teams, driving clarity throughout the delivery process and helping transform complex business needs into well-defined solutions.Key ResponsibilitiesPartner with business stakeholders, Product Owners, and engineering teams to understand business goals, user needs, and product requirements.Elicit, analyze, and document functional requirements, business rules, user stories, and acceptance criteria.Facilitate backlog refinement and grooming sessions, ensuring requirements are clearly defined, estimated, and prioritized.Support backlog management by maintaining high-quality documentation and helping drive product priorities.Act as the primary liaison between business stakeholders and cross-functional delivery teams.Collaborate with QA teams to define acceptance criteria, testing scenarios, and support User Acceptance Testing (UAT).Identify risks, dependencies, blockers, and process improvement opportunities throughout the software development lifecycle.Contribute to product roadmap discussions by providing business insights and helping prioritize initiatives that maximize customer value.Promote Agile best practices while ensuring transparency, alignment, and effective communication across distributed teams.Must-Have Requirements4+ years of professional experience as a Business Analyst within software development projects.Hands-on experience working with eCommerce products and/or mobile applications.Strong understanding of eCommerce user journeys and terminology, including PDP, PLP, Shopping Cart, and Checkout. Ability to understand eCommerce flows and turn business needs into clear, well-structured requirements.Proven experience gathering business requirements and translating them into detailed functional specifications.Extensive experience writing user stories, defining acceptance criteria, and managing product backlogs.Strong proficiency using Jira or comparable backlog and issue management platforms.Solid understanding of Agile methodologies, particularly Scrum.Excellent analytical thinking, organization, and stakeholder management skills.Ability to manage multiple priorities in fast-paced environments while proactively identifying and mitigating risks.Outstanding verbal and written communication skills.Native-level Spanish and advanced English are required.Preferred QualificationsExperience supporting the delivery of customer-facing digital products in production environments.Experience within banking or financial services, particularly in a website or mobile app setting, is a strong plus.Familiarity with User Acceptance Testing (UAT) and quality assurance processes.Basic understanding of SQL and relational databases.Experience collaborating with distributed or remote engineering teams.Strong product mindset with a continuous improvement approach.Engagement DetailsEngagement Type: Independent Contractor.Duration: Initial 12-month engagement, with a strong possibility of extension based on project evolution and performance.Location: Hybrid role based in Mexico City - PolancoOn-site Requirement: Minimum 2 days per week.Working Hours: 9:00 AM – 6:00 PMWho You AreYou are a Business Analyst who enjoys bringing structure to complex business challenges. You know how to ask the right questions, uncover business needs, and transform them into actionable requirements that empower engineering teams to deliver high-quality products.You communicate effectively with both technical and non-technical stakeholders, proactively identify risks, and thrive in collaborative Agile environments where continuous improvement is part of the culture.If you're looking to contribute to a product that impacts thousands of users while working alongside experienced product and engineering professionals, we'd love to connect with you!Pre-Employment Verification & Compliance NoticeAll candidates who advance through Icalia Labs' selection process are subject to a standardized pre-employment due diligence process applied consistently and without exception. This process includes verification of government-issued identification, professional background screening, and/or direct confirmation of employment history. Candidates will also be required to provide professional references. Any material discrepancy between the information provided and verified records may result in disqualification.Icalia Labs is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employment decisions are based solely on professional qualifications, demonstrated experience, technical excellence, and merit.