Business Analyst

Company Description: TJDEED Technology® is a digital transformation and IT solutions company headquartered in Jordan, with branches across several Middle Eastern countries. The company helps organizations enhance their operations through services such as IT service management, cybersecurity, cloud solutions, infrastructure, AI, and automation. Job Summary: The Business Analyst supports the Professional Services department across multiple customer engagements and technology solutions. The role leads discovery and requirements analysis, maps current- and future-state processes, produces clear functional documentation and acceptance criteria, and supports solution validation, UAT, business-process handover and customer sign-off. The Business Analyst works with Project Managers, Solution Leads, engineers and customer stakeholders. Project governance and change control remain with Project Managers, while solution architecture, configuration and technical training remain with the technical owners. Job responsibilities: Facilitate discovery and requirements workshops with business and IT stakeholders across assigned engagements.Understand business objectives, current processes, pain points, maturity, systems, data and dependencies. · Document current-state and future-state processes, gaps, decisions and agreed recommendations.Produce BRD/FRD content, user stories, use cases, process maps, acceptance criteria and requirements traceability matrices.Analyze requirements for ITSM, ITAM, CMDB, Discovery, ESM, UEM and IT operations solutions, as applicable.Define business requirements for workflows, catalogues, roles, access, approvals, SLAs, notifications, forms, data and reporting.Capture functional requirements for integrations, data migration, cleansing, mapping, reconciliation and validation.Work with Solution Leads and engineers to validate feasibility, dependencies and design alignment before customer approval.Baseline approved requirements, maintain traceability, assess change impacts and support the Project Manager's change-control process.Support presales discovery, RFP responses, SOW inputs and requirement clarification when requested.Coordinate the business aspects of CRP, prototype and demonstration sessions, including scenarios, feedback, decisions and acceptance.Prepare UAT scenarios, support business users during testing, coordinate defect validation and retesting, and facilitate customer sign-off.Maintain minutes and actions for BA-led workshops and provide inputs to the Project Manager's risk, issue, assumption and dependency registers.Support business-process knowledge transfer, handover documentation and acceptance, and improve reusable BA templates and standards.  Skills and competencies: Requirements Elicitation and Stakeholder WorkshopsITIL Processes, ITSM, ITAM, CMDB and Enterprise Service ManagementProcess Mapping, Gap Analysis and Business Process ImprovementBRD/FRD, User Stories, Use Cases and Acceptance CriteriaRequirements Traceability, Change Impact Analysis and Change-Control SupportCRP, UAT, Defect Validation and Customer Sign-offIntegration, Data Mapping and Migration AnalysisClear Documentation, Facilitation and Executive CommunicationMulti-project Prioritization, Collaboration and AccountabilityFluent English; Arabic is preferredPreference will be given to Saudi nationals and candidates currently based in Jeddah, KSA.