Business Analyst

Title: Business: Business AnalystExperience: 6+ years .Location: Navi MumbaiWe are looking for an experienced SME with strong domain expertise in Loan Management Systems (LMS), Loan Servicing, and Collections.The ideal candidate will act as a key bridge between Business, Operations, Technology, and QA teams, driving successful delivery of LMS and Collections initiatives.Key Responsibilities:Scenario & Test ReadinessDefine detailed business scenarios and end-to-end process flows covering all LMS modules.Review business scenarios with stakeholders and obtain approvals/sign-offs.Support QA teams in understanding business requirements and expected outcomes.Validate test coverage against business requirements.Stakeholder ManagementAct as a liaison between Business, Operations, IT, Vendors, and QA teams.Conduct requirement clarification sessions and workshops.Present execution results, business impacts, and solution walkthroughs to stakeholders.Facilitate decision-making and issue resolution across teams.Defect Management & Production SupportParticipate in defect triage calls and support defect prioritization.Analyze defects and assess business impact.Work with development and QA teams to validate defect fixes.Support UAT activities and production issue analysis.Training & Change ManagementPrepare training materials, user guides, and process documentation.Support business teams during UAT and post-production rollout.Loan Servicing & Collections CoverageMust have strong knowledge of end-to-end loan servicing processes including:Loan Origination handoffLoan Booking & Account SetupRepayment Schedule ManagementInterest & Charges ProcessingPrepayments & ForeclosureRestructuring & ReschedulingDelinquency ManagementCollections & Recovery ProcessesWrite-off & SettlementCustomer Service RequestsRegulatory & Compliance ReportingEnd-of-Day (EOD) and End-of-Month Processing