Business Analyst

BUSINESS ANALYST (E-COMMERCE & MICROSOFT DYNAMICS 365)£45,000 – £55,000 Lincolnshire – Office-based Dynamics 365 / E-Commerce / Digital Transformationdaniel.massey@searchability.comTHE ROLEAn award-winning digital transformation consultancy in Lincolnshire is looking for an experienced Business Analyst to support a major, high-profile transformation programme spanning e-commerce platforms and Microsoft Dynamics 365. You'll confidently bridge the gap between business stakeholders and technical delivery teams — gathering and documenting requirements, analysing existing processes, identifying opportunities for improvement, and translating business needs into clear functional requirements. A key focus is supporting the implementation and integration of an e-commerce platform with Microsoft Dynamics 365. This is a hands-on role that demands excellent stakeholder engagement and previous experience on digital transformation programmes.ABOUT THE CLIENTOur client is an award-winning digital transformation consultancy specialising in innovative software solutions, enterprise systems and digital platforms for organisations across both the public and private sectors. This role sits within a wider transformation programme in a collaborative, fast-paced environment — an excellent opportunity to make an impact on a high-profile project.THE BENEFITSPermanent role on a high-profile, high-impact digital transformation programmeA collaborative, fast-paced environment working alongside Product Owners, Project Managers, e-commerce specialists and delivery teamsGenuine ownership across the full project lifecycle, from requirements through to UAT and user adoptionOffice-based in Lincolnshire with an immediate start availableTHE BUSINESS ANALYST ROLELead business requirements gathering workshops with stakeholders at all levelsAnalyse current ("As-Is") processes and design future ("To-Be") processesProduce high-quality documentation — BRDs, functional specifications, user stories, process maps, gap analysis and use casesSupport the implementation of Microsoft Dynamics 365 solutions and their integration with e-commerce platformsAnalyse data flows, integrations and business processesWork alongside e-commerce specialists to improve customer journeys and online purchasing experiencesSupport backlog refinement, prioritisation and User Acceptance Testing (UAT)Identify risks, dependencies and business impacts throughout the lifecycleSupport change management and user adoption activitiesESSENTIAL SKILLSBusiness analysis within digital transformation programmesDelivering projects involving Microsoft Dynamics 365E-commerce platforms and online customer journeysBusiness process mapping and gap analysisRequirements elicitation, documentation and user story creationStakeholder management at all organisational levelsRunning workshops and facilitating business discussionsUAT planning and executionWorking within Agile delivery environmentsHighly desirable: Dynamics 365 Customer Engagement (CRM) or Finance & Operations; e-commerce platforms such as Shopify, Optimizely, Magento (Adobe Commerce) or BigCommerce; customer portals, payment gateways, CRM/API integrations, membership platforms; Azure DevOps, Jira, Visio or BPMN.