Business Analyst

We are looking for a ServiceNow Business Analyst to work closely with business stakeholders, process consultants, and technical teams to gather requirements, analyze business needs, and support the delivery of ServiceNow solutions. The role will bridge business and technology teams to ensure solutions effectively address client requirements and drive process improvements.Key ResponsibilitiesCollaborate with stakeholders to gather, analyze, and document business requirements.Facilitate workshops, requirement gathering sessions, and business discussions.Translate business needs into user stories, functional specifications, and process documentation.Work with ServiceNow Architects, Developers, and Project Managers to design appropriate solutions.Analyze existing business processes and identify opportunities for automation and optimization using ServiceNow.Perform gap analysis between current processes and target-state solutions.Support solution testing activities, including SIT, UAT, and defect management.Ensure delivered solutions meet business requirements and acceptance criteria.Assist in change management, end-user training, and user adoption activities.Maintain project documentation and ensure traceability of requirements throughout the project lifecycle.Stay updated on ServiceNow platform capabilities and best practices.Required QualificationsBachelor's degree in Information Technology, Computer Science, Business Administration, or related disciplines.5+ years of Business Analyst experience in software implementation or digital transformation projects.Experience gathering and documenting business requirements, user stories, workflows, and process maps.Good understanding of Agile and/or Waterfall delivery methodologies.Strong analytical, problem-solving, and stakeholder management skills.Excellent communication and presentation skills.Experience working directly with clients and cross-functional teams.Good command of English communication.Preferred Qualifications (Nice to Have)Exposure to the ServiceNow platform or ServiceNow projects.Knowledge of ITSM, ITIL processes, CMDB, Asset Management, HRSD, CSM, or related ServiceNow modules.ServiceNow certifications such as:Certified System Administrator (CSA)Certified Implementation Specialist (CIS)Business Process Consulting (BPC)ITIL Foundation certification.Experience in banking, insurance, healthcare, or enterprise IT environments.About DXC TechnologyDXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.EMPLOYEE BENEFITS AND PERKSAttractive and competitive salary package.Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.13th-month salary (guaranteed).Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.Premium Healthcare Insurance (1+1 for employees and dependents).Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.Annual team activities and company events.Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.