Business Analyst

Assignment Length: 12 monthsLocation: 3 MacArthur Place, Santa Ana, CA, USABusiness Analyst I – Export & Parts Pricing SupportDepartment: Sales Operations / Parts & ServiceJob Level: Business Analyst Level 1Reports To: GPCA Sr. Manager Order Management and Operations---Position SummaryThe Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.---Key ResponsibilitiesExport Specialist – Order Processing & KPI Analysis- Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.- Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.- Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.- Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.- Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.- Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.- Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.- Support month-end reporting related to export order volume, revenue, and performance trends.---Parts Pricing Management – CE & MX Parts Support- Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.- Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.- Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.- Support the preparation and distribution of pricing change communications to relevant stakeholders.- Maintain organized records of pricing history, adjustment logs, and approval documentation.- Assist in reconciling pricing discrepancies and escalating exceptions as needed.- Contribute to pricing performance reporting and analysis as directed.---Required Skills & Competencies| Competency | Description || Organization | Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment || Communication | Excellent written and verbal communication skills; professional email correspondence with international customers is essential || Follow-Up | Strong sense of accountability; proactively follows up on open items to drive resolution || Documentation | Meticulous in maintaining accurate, complete, and well-organized records || Data Analysis | Ability to gather, interpret, and present data in meaningful reports and dashboards || Collaboration | Works effectively with cross-functional teams including warehouse, logistics, sales, and finance || Attention to Detail | High accuracy in data entry, order processing, and pricing updates |---QualificationsEducation:- Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferredExperience:- 1–2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role- Prior experience in export operations, international customer support, or parts/pricing administration is a plusTechnical Skills:- Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)- Experience with ERP systems (SAP, Oracle, or similar) preferred- Familiarity with order management or freight management platforms is a plus- Ability to create basic dashboards or reports in Excel or similar toolsLanguage:- English proficiency required (written communication skills are critical for international customer correspondence)- Bilingual (English/Korean) is a plus given subsidiary interactions---Working Conditions- Office-based environment with standard business hours- Occasional extended hours may be required during peak export cycles or pricing update periods---Performance Metrics- Accuracy and timeliness of export order processing- Quality and responsiveness of customer and internal communications- On-time coordination with freight forwarders and warehouse- KPI reporting completeness and delivery schedule adherence- Accuracy of parts pricing updates and documentationBusiness Analyst 1 in Santa Ana, CA | Allegis