Business Analyst

Founded in 1994, MISA Group is an information technology company serving over 500,000 organizational clients (including 44,500 public administrative units and 20,000 educational institutions nationwide) and nearly 3.5 million individual users, with a presence in 22 countries. MISA is a pioneer in developing Agentic AI and AIaaS platforms, delivering digital solutions for businesses, household businesses, and government agencies to optimize operations, enhance efficiency, and reduce manual workloads.MISA’s mission is to accompany the government, businesses, and individuals on their digital transformation journey, affirming the strength of Vietnamese technology on the international stage.ResponsibilitiesConduct surveys and gather information on customers’ business operations, behaviors, and working habits when performing their tasks.Analyze and synthesize the collected business information and document it into detailed business requirement documents.Provide business training to project members to ensure that everyone fully understands and grasps the customer’s business operations.Ensure business quality control, participate in test case reviews, and support testing and UAT before handover.Deliver business training to sales staff and consultants, and provide product-related business support.Research and analyze competitors’ software and propose improvement solutions for MISA’s products.RequirementsBachelor’s degree or higher in Information Systems, Business Administration, Economics, or a related field.At least 2 years of BA experience for Junior/Middle levels and at least 4 years for Senior level; prior experience with enterprise software products, ERP, or platform systems is an advantage.General knowledge of business management and common shared functions such as users, employees, organizational structure, accounts, and access permissions.Systematic thinking, with the ability to analyze and standardize business processes and define the scope between the core system and its component applications.Ability to collaborate with and coordinate multiple product teams; align solutions and guide integrated applications according to the platform’s common mechanisms.Ability to collect, synthesize, and analyze requirements; write documentation, model processes, conduct training, and deliver presentations.Strong communication skills, quick to grasp issues, proactive, careful, responsible, and capable of self-learning.BenefitsA solid foundation for career growth, advancement, and rewards:Competitive base salary, plus performance bonuses salary based on results.Salary reviews twice a year, with strong potential for 50-70% annual salary increases, plus innovation bonuses.“Hổ Tướng” - A talent management development program designed to launch you toward becoming an elite leader.“Gấu Vàng” Award: recognizing and honoring outstanding talent.Comprehensive healthcare package at Medlatec, interest-based clubs, regular team-building activities, and company trips.A friendly, collaborative, and supportive environment:Connecting talent: a focus on developing people who share common ideals and goals, creating value and achieving success together.Breakthrough thinking: an environment that respects differences and champions creativity, where every MISA-er is free to develop progressive ideas and improve the way we work.Advanced technology: equipped with work computers and optimized for productivity through technology applications and automation software.Other InformationAddress: N03-T1 Building, Nguyen Van Huyen Street, Diplomatic Corps Area, Xuan Dinh, Hanoi, VietnamOnly VietNamese Candidates