Business Analyst

Junior Business Analyst (Level 1)Job Purpose1. Minimum of 3 years of experience in insurance administration, with domain know-how inone or more areas. Experience in administrative process planning is a plus. The primarygoal is to complete assigned tasks on time.2. Ensure that process design and proposed solutions meet the business needs of userdepartments.3. Able to identify, prioritize, and estimate effort for various business requirementsefficiently.4. Ensure correct use of system tools to identify, understand, and analyze one or morefunctional requirements, deliver sustainable solutions, and assist in defining test scenariosto meet quality, timeline, and cost constraints.5. Responsible for maintaining information security related to company businessoperations.Job Responsibilities1. Requirement Gathering and Analysis:- Innovate during requirement gathering, conduct user interviews to collectcomprehensive needs, and tailor solutions for various employee roles.- Use analytical skills and experience to logically organize requirements and suggestimprovements to technical teams.- Possess appropriate knowledge and skills from early requirement stages to maintenance.- Understand business processes and use appropriate tools to collaborate with users andsolve their needs.- Build analysis models to help developers address business requirements and designsuitable modules.- Analyze and define business requirements critically and constructively, define testscenarios and conduct testing to ensure development meets expectations.2. Solution Design and Implementation:- Participate in planning new solutions, propose or retain existing architecture, and justifyor challenge arrangements to optimize business outcomes.- Collaborate with developers to review solutions and estimate implementation costs.- Provide feedback and explanations to business units, including transitional solutions.- Assist users and testers in reviewing test scenarios and content to ensure coverage ofbusiness requirements.- Coordinate user acceptance testing with testers and business units.- Communicate with project managers to ensure appropriate resource allocation.3. Prioritization and Scheduling:- Review business requirements to ensure proper prioritization and time estimation.- Align priorities with company strategic goals.- Resolve cross-organizational priority conflicts at the front line, escalate to management ifneeded.- Adjust priorities based on cost-benefit analysis and strategic alignment.4. Functional Analysis and Support:- Provide appropriate support via phone, email, or in-person for business requirements.- Use organizational resources and technology to support business units as first-lineassistance.- Provide training or documentation to reduce training demands from business units.- Possess sufficient knowledge and capability to understand impacts across units andprovide recommendations.- Ensure go-live content aligns with agreed operational requirements and meetsexpectations.- Capable of resolving system configuration issues and responding effectively touser/developer inquiries.5. Information Security:- Ensure all employees (including contractors) understand and implement securitypolicies, especially in their assigned activities.- Contribute to risk assessments.- Verify and control employee access to resources.- Report anomalies to the information security team immediately.- Understand their defined role in the BCP (Business Continuity Plan) framework.Education Requirements- Degree: Master’s or Bachelor’s- Fields of Study: Business, Management, Science, Information TechnologyExperience Requirements- Minimum 5 years of experience in life/non-life insurance operations, process planning,data analysis, or related systems in insurance brokerages.- Over 3 years of experience in insurance system business process and dataanalysis/planning.- Proficient in MS Office (Word, Excel, PowerPoint, Visio, Project) and UML (Use Case).- Strong logical thinking, business analysis skills, communication, and problem-solvingabilities. Able to work independently.Language & Technical Skills- Language: English (reading, writing, speaking)- Computer: Microsoft Office tools- Other Skills: Project management methodology, team management,product/process/organizational knowledgeCompetencies- Documentation and communication skills, interpersonal and negotiation abilities- Able to communicate with stakeholders using business terminology- Self-motivated, detail-oriented, multitasking- Strong analytical, evaluation, and problem-solving skills; service-oriented and solution-focused- Collaborative in team environments, with agile and data-driven thinking to deliverappropriate solutions