Business Analyst

Manage the resolution of incidents with timely communication, critical issue analysis and review within SLA (service level agreement)Analyze and drive RCA (Root Cause Analysis)Perform issue severity assessment based on impact to the business, and prioritize accordinglyApply learning to deployments of replacement products and platformsLead and support large projects within the migration workstreamCollaborate with multiple vendor partners and internal teams to resolve migration challengesParticipate in development and implementation testsEnsure overall success of the migration programWhat We’re Looking ForBachelor’s Degree5+ years of business travel experience, understanding of both online and traditional businessGood knowledge of multiple global distribution systems (GDS) – including Sabre and Apollo/GalileoExperience working with robotics tools, APIs and web services technology, Windows O/S platformsStrong MS Office Skills (Outlook, Word, Excel) is a plusUnderstand the software development lifecycle