Business Analyst – Digital Platform

We’re Hiring: Business Analyst – Digital PlatformWe are seeking an experienced and detail-oriented Business Analyst to join a large-scale digital platform initiative encompassing a public website, mobile application, and dedicated Invitation, Registration & Accreditation platform enhanced with AI capabilities.The platform includes guest database management, approval workflows, digital badge and QR accreditation, real-time reporting, and AI-enabled features.Job Title: Business Analyst – Digital PlatformReports To: Project Manager / Program LeadLocation: On-siteEmployment Type: Full-time, Fixed-term (Project Duration)Department: Digital Platform DeliveryAbout the RoleThe Business Analyst will act as a key bridge between business stakeholders, operations teams, vendors, and the technical delivery team, ensuring the platform is delivered accurately, on time, and in compliance with agreed technical, functional, and cybersecurity requirements.The role will be responsible for translating stakeholder needs into clear requirements, validating vendor and delivery-team outputs against the approved scope of work and technical specifications, and supporting smooth registration, invitation, and accreditation operations throughout the platform lifecycle.Key ResponsibilitiesGather, document, and validate business and functional requirements across the website, mobile application, and Invitation, Registration & Accreditation platform.Define requirements covering guest database management, approval workflows, categorization, segmentation, and communication workflows.Act as the primary liaison between business stakeholders, operations teams, and the technical build team throughout requirements gathering, design review, and delivery.Translate scope of work, terms and specifications, and technical documents into detailed user stories, process flows, and acceptance criteria.Analyze and map end-to-end user journeys across website registration, mobile app features, and the admin portal, including role-based access control, dashboards, RSVP, and registration tracking.Define and validate requirements for AI-enabled capabilities, including AI concierge, real-time translation, session summarization, intelligent matchmaking, assisted booking, and conversational/avatar interfaces.Support the definition and testing of digital badge and QR accreditation, check-in and access control, travel and logistics, speaker management, sponsorship, and exhibitor/booth management modules.Review vendor deliverables, functional designs, and UAT results for completeness and alignment with agreed requirements and contracted scope.Coordinate with data, operations, and coordination teams to ensure data accuracy, status tracking, and reporting requirements are met.Support cybersecurity and compliance reviews to ensure functional requirements align with data protection and security controls.Prepare and maintain requirement traceability matrices, gap analyses, process documentation, and status reports.Facilitate workshops, requirement walkthroughs, and sign-off sessions.Support change request assessment, prioritization, and impact analysis.Assist with UAT planning, test scenario development, and defect triage in coordination with QA and technical teams.Required Qualifications & ExperienceBachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.3–6 years of experience as a Business Analyst working on digital platforms, web/mobile solutions, or large-scale registration and accreditation system implementations.Proven experience preparing Business Requirements Documents (BRDs), functional specifications, and user stories for web and mobile platforms.Experience working on contract-based delivery with structured scope-of-work documentation is highly desirable.Strong understanding of registration, invitation and accreditation systems, guest/user database management, RBAC admin portals, and workflow automation.Familiarity with AI-enabled product features such as conversational AI, translation, recommendation and matchmaking engines, and capturing requirements for these capabilities is a strong plus.Familiarity with UAT processes, requirement traceability, and Agile or hybrid delivery methodologies.Excellent stakeholder management, facilitation, and documentation skills.Working knowledge of cybersecurity and data protection considerations in digital platform projects is an advantage.Key Skills & CompetenciesStrong analytical and problem-solving skills with high attention to detail.Excellent verbal and written communication skills for technical and non-technical stakeholders.Ability to manage multiple workstreams under tight delivery deadlines.Proficiency with requirements and process-mapping tools such as Visio, Miro, Confluence, JIRA, or equivalent.Collaborative and proactive mindset with strong ownership of deliverables.Working ConditionsOn-site presence required as needed, in line with project governance and security requirements.Flexibility may be required around key delivery milestones, including extended hours closer to launch.