Business Analyst (Odoo CRM)

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is hiring for a Business Analyst (Odoo CRM) to join one of its clients projects and team in Luxembourg.Position/Title:Business Analyst (Odoo CRM) Employment:Full timeContract Type:PermanentStart Date:Soon as possibleLocation: Luxembourg city, LuxembourgSalary Framework:75k - 95k (max)Contact:Bojan Ulemek on: +49 89 23 88 98 671Key Responsibilities:Must-Have Skills Business analysis and functional consulting Subscription management / cloud subscription lifecycle knowledge SCE platform or similar subscription collection platform experience GlobalView or similar collection/reporting system knowledge Microsoft 365 / Azure subscription understanding BAU support and production quality control RFC / change request management UAT planning, execution and defect follow-up Incident coordination and vendor follow-up Charging / billing data validation Stakeholder coordination with business, IT and external vendors Documentation and process improvement French and English communicationStrongly Preferred Skills ITSM / ServiceNow integration awareness CMDB and alerting process understanding MPS / printer fleet management domain knowledge Odoo / MyComputer / SCE-related process knowledge ZSmart charging or billing interface awareness Experience working with vendors such as integrators, cloud partners or managed service providers CAB / governance process experienceTools / Platforms Mentioned in Weekly Report SCE GlobalView ZSmart KPAX ServiceNow / SNOW Azure Microsoft 365 Odoo MyComputer CMDB CAB / RFC process