Business Analyst – Passenger Service Systems (PSS)

Business Analyst – Passenger Service Systems (PSS)Location: Dubai, UAE (Client Site) Company: Cinergie Digital (Private Limited) Employment Type: Full-Time Experience: 3-5 Years Salary: AED 10,000 – 13,000 per month Benefits: Employment Visa, Medical Insurance, Annual Air Ticket, Paid Annual Leave, Gratuity (as per UAE Labour Law)About the RoleCinergie Digital is looking for an experienced Business Analyst with strong expertise in the Passenger Service Systems (PSS) domain to join our client delivery team in Dubai. The ideal candidate will have hands-on experience gathering and managing business requirements across Web, Online Check-in (OLCI), Mobile Applications, and BoT (Chatbot) platforms. The successful candidate will work closely with business stakeholders, product owners, architects, and development teams to deliver scalable digital solutions using Agile methodologies.Key ResponsibilitiesCollaborate with business stakeholders to gather, analyze, and document business and functional requirements.Drive strategic and tactical initiatives through the complete Software Development Life Cycle (SDLC).Conduct interactive requirement gathering workshops and propose technology solutions aligned with business objectives.Prepare Business Requirement Documents (BRDs), Software Requirement Specifications (SRS), Change Requests, Use Cases, User Stories, and process flows.Create screen mockups, workflow diagrams, and process models to clearly communicate business requirements.Translate business needs into detailed functional specifications for development teams.Ensure requirements are complete, consistent, and unambiguous using appropriate business analysis and modeling techniques.Assess upstream and downstream impacts of proposed changes to ensure scalable and sustainable solutions.Coordinate with Product Owners, Development, QA, Infrastructure, and external vendors throughout the project lifecycle.Manage project delivery using Agile methodologies and facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.Develop and maintain project schedules, timelines, risk registers, and mitigation plans to ensure successful delivery.Support User Acceptance Testing (UAT), defect management, and production releases.Ensure delivered solutions meet agreed business requirements, timelines, and quality standards.Mandatory Technical SkillsStrong Business Analysis experience in enterprise applications.Mandatory experience in the Passenger Service Systems (PSS) domain.Strong knowledge of:Passenger Service Systems (PSS)Web ApplicationsOnline Check-in (OLCI)Mobile ApplicationsBoT (Chatbot) platformsExperience preparing:BRDSRSUse CasesUser StoriesProcess Flow DiagramsFunctional SpecificationsStrong understanding of SDLC methodologies.Hands-on experience working in Agile/Scrum environments.Experience facilitating workshops with business stakeholders.Excellent documentation and communication skills.