Business Analyst - Pega CLM (Singapore)

As a Business Analyst – Client Onboarding Projects (APAC), you will be the key liaison between business stakeholders, operations, compliance, and technology teams. You will translate client onboarding requirements into clear, actionable functional specifications, supporting the successful delivery of complex onboarding initiatives across the APAC region.What You'll Do and How You'll SucceedRequirements Gathering & DocumentationEngage with user groups across APAC to gather, analyse, and document client onboarding processes.Verify, validate, and translate requirements into functional specifications, user stories, and acceptance criteria aligned with Agile methodology.Facilitate workshops and walkthroughs to document as‑is and to‑be processes, including exception scenarios.Develop comprehensive to‑be process flows with stakeholder agreement.Solution Design & Delivery SupportAct as the primary liaison between business users and delivery teams to ensure accurate implementation.Proactively manage and resolve issues arising from requirements, process gaps, or solution design.Support UAT by preparing test scenarios, coordinating with users, and validating outcomes.Conduct end‑user training and knowledge transfer to ensure readiness at go‑live.Stakeholder EngagementManage and align multiple stakeholders across APAC under tight timelines.Present options, risks, and recommendations clearly to senior stakeholders.Ensure delivery discipline, prioritisation, and requirements traceability throughout the lifecycle.We'd Love to Hear From You If...ExperienceYou have 5+ years of Business Analyst experience in Corporate Banking or Financial Services.You have 3+ years of hands‑on experience in Client Onboarding, KYC, or Client Lifecycle Management projects.You have delivered requirements across discovery, design, build, UAT, go‑live, and post‑implementation phases.You have written high‑quality user stories and acceptance criteria for onboarding/KYC initiatives.Technical ExpertiseYou have strong working knowledge of Client Lifecycle Management, preferably on Pega CLM.You understand case management, workflows, routing, SLAs, dashboards, and persona‑based access.You have solid technical understanding of integration concepts, data mapping, control points, and non‑functional requirements.You have exposure to automation and digitisation initiatives (dashboards, e‑signature, intelligent document processing, STP).Experience with AI‑enabled automation in banking, particularly for onboarding turnaround time (TAT) improvements, is preferred.Ways of WorkingYou demonstrate strong stakeholder management across business, compliance, and technology teams.You communicate effectively in both written and verbal formats.You are disciplined in delivery, prioritisation, and attention to detail.You ensure end‑to‑end requirements traceability and alignment with business outcomes.Assignment DetailsContract Period: 1 year, with potential extension---Who We AreThakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes.This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.