Business Analyst/Senior Business Analyst

Company Description

SmartOSC is a digital transformation agency with 19 years of experience and a team of over 1,000 experts across Vietnam, Australia, Singapore, Japan, Thailand, Indonesia, Korea, the US, and the UK. The company is a trusted partner for leading brands and financial institutions, with deep expertise in enterprise platforms and technology stacks. SmartOSC has built a strong reputation in eCommerce and Fintech by delivering enterprise-level projects that are cost-effective and fast to market. With offices in major global hubs, including Singapore, SmartOSC offers international exposure and opportunities to work on complex, high-impact digital initiatives. More information can be found at https://www.smartosc.com.

Responsibilities

Work with clients, Product Owners, PMs, and stakeholders to gather, analyze, and clarify business requirements (from both business and end-user perspectives).Translate business needs into clear functional and non-functional requirements.Prepare and maintain business and system documentation: BRD, SRS, User Stories / Use Cases, Acceptance Criteria, business flows, wireframes / mockups, activity diagrams, and API specs (from a BA perspective).Ensure requirements are fully understood by Development, QA, Design, and PM teams; manage requirements, specifications, and change requests throughout the project lifecycle.Participate in Agile/Scrum ceremonies: daily stand-up, planning, grooming, review, and retrospective.Support UAT, product demos, user training, and go-live preparation when needed.

Requirements

Minimum 3 years of experience as a Business Analyst in software development projects.Strong analytical skills: able to break down requirements, analyze complex problems, and propose practical solutions.Proficient in writing user stories, use cases, acceptance criteria, workflows, and requirement documents.Good understanding of the software development lifecycle (SDLC): Agile/Scrum, Waterfall, or Hybrid.Collaborate effectively with Development, QA, Design, and PM teams; manage scope, change requests, priorities, and stakeholder expectations.Familiar with tools such as Jira/Confluence, Figma/Balsamiq/Draw.io, Miro/Lucidchart, Excel/Google Sheets, and Google Workspace (Postman/Swagger is a plus).Basic understanding of web/mobile applications, APIs, databases, system integration, UI/UX, and a testing mindset.Fluent in English

Benefits

At SmartOSC, we offer the best to your values: ❖ Attractive salary package ❖ Salary review twice a year❖ Flexible working hours ❖ Premium health care ❖ Working in one of the largest digital transformation agencies in Asia – Professional English environment❖ Firm’s Certified Qualifications Sponsorship for career development❖ Annual company trip inside or outside Vietnam❖ Other activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.❖ Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etcTo Apply: Please submit your CV to linhck@smartosc.com with the following information:❖ Job application letter with “Business Analyst/Senior BA” in the subject line.❖ Updated CV in English, including your contact email and phone number. Personal Data Consent NoticeBy submitting your application, you consent to SmartOSC collecting and processing your personal data for the purposes of recruitment and talent acquisition, in accordance with applicable data protection laws. Your information will be treated with strict confidentiality and will not be shared with third parties without your consent.