Business Center Manager

A leading business centre is seeking an experienced Centre Manager to oversee day-to-day operations, client relationships, service delivery and commercial performance.This is a hands-on leadership role combining operations, client management and sales, with responsibility for maintaining exceptional customer satisfaction while driving occupancy and revenue growth.Key ResponsibilitiesOversee daily business centre operations and service standards.Manage client onboarding, move-ins, move-outs and ongoing relationships.Lead and support Community Managers and Office Assistants.Handle client feedback, complaints and satisfaction initiatives.Maintain high standards across facilities, presentation, safety and functionality.Develop and implement sales strategies to achieve revenue and occupancy targets.Conduct client tours, prepare proposals and support deal closures.Identify upselling and cross-selling opportunities.Monitor CRM activity, sales performance and KPIs.Build relationships with clients, vendors and external partners.Organise client/community events and support marketing initiatives.Monitor expenses and contribute to the overall profitability of the centre.Candidate Profile3+ years' experience in property, business centre, serviced office or related operations.Strong leadership and team management experience.Proven sales and client relationship management skills.Excellent communication, negotiation and interpersonal abilities.Highly customer-focused with strong commercial awareness.Experience in a 5-star hospitality environment is advantageous.Strong organisational, problem-solving and conflict-resolution skills.Comfortable working in a fast-paced, target-driven environment.This is an excellent opportunity for an ambitious Centre Manager looking to take ownership of a premium business centre operation while playing a key role in its commercial growth.