Business Consultant(MS Dynamics 365 CRM) (Onsite Support – Riyadh, KSA)

Location: Riyadh, Saudi Arabia (Fully Onsite at customer site)Overview: Join our Business Solutions team as a Business Consultant (5 – 7 yrs exp.) providing full-time onsite support at the customer's premises in Riyadh, covering the full analysis and support lifecycle for Dynamics 365 CRM and E-Services portal requirements related to analysis, process consultancy, solution support, business stakeholders support, documentation, UAT, and ongoing operational support.Responsibilities:Communicate directly with customers throughout analysis, training, UAT, and support activities, collaborating closely with consultants, developers, and QA.Gather requirements, document business processes/workflows, and prepare BRDs, RSDs, workflow diagrams, and traceability matrices.Support the analysis team with impact assessments, analysis tasks, and document updates.Support service owners by responding to their requests and inquiries.Support the operations team with ticket handling and the development team with feedback on enhancement requests in progress.Support the design and delivery of E-Services Portal solutions, including integration with Dynamics CRM and other back-end systems.Prepare and deliver training manuals, user guides, and UAT materials; run demos and training sessions; coordinate UAT sessions and collect/classify user feedback.Prepare and review updates to service catalogs/service guides and requirements documents, and maintain version consistency across platforms/portals.Raise and follow up on tickets related to documentation updates, ensuring changes are reflected correctly across all relevant systems.Review requirements against CRM out-of-the-box capabilities, identify customization needs, and support solution/prototype design, configuration, and testing.Qualifications:Must have 5 – 7 years of experience as a Business Analyst/Functional Consultant specifically in Microsoft Dynamics CRM, including analysis documentation, workflow diagramming, training, UAT, and post-go-live support activities.Bachelor's in Business, IS, Computer Science, Engineering, or related field.Strong understanding of CRM features (Business Rules, Process Flows, Workflows, security roles).Exposure to E-Services Portal solutions and integration with CRM/back-end systems is a plus.Experience supporting large-scale documentation sets (service guides, requirements docs).Strong communication and customer-handling skills are a must.Strong English & Arabic; Agile/Waterfall and public sector/e-services experience a plus.Must be based in Riyadh or willing to relocate — this is a fully onsite role at the customer's premises, full-time, no hybrid/remote option.