Business Controls & Governance- AVP

Responsibilities:Develop and improve operational procedures, controls, governance frameworks, and internal documentation.Execute recurring control reviews, including testing, evidence collection, validation, and quality checks.Partner with business and Operations teams to design risk controls for new and existing initiatives.Maintain control inventories and ensure documentation remains accurate, organized, and audit-ready.Monitor strategic initiatives and control performance, identifying risks, gaps, exceptions, and improvement opportunities.Prepare dashboards, governance materials, management reports, and key risk/control metrics for leadership.Track issues and corrective actions from identification through remediation and validation.Analyze operational and risk data using SQL, Excel, BI, and reporting tools to identify trends and process weaknesses.Collaborate with Product, Operations, Data, and Analytics teams to improve data quality and reporting capabilities.Support incident investigations, root-cause analysis, remediation activities, and operational reviews.Assist with internal audits, regulatory examinations, and other assurance activities.Identify opportunities to automate manual processes, simplify workflows, and improve operational efficiency.Work with process owners to standardize procedures, strengthen controls, and improve operational resilience.Contribute to cross-functional initiatives focused on scalability, transparency, and customer experience.Build expertise across the company's systems, processes, data, and operational dependencies.