Business Development Account Manager

Business Development / Account Manager SummaryThe Business Development / Account Manager is responsible for driving sustainable revenue growth by developing new business opportunities, strengthening key client relationships and expanding our clients preventative maintenance portfolio across the strata, commercial, industrial and facilities management sectors.This role combines strategic sales, account management, quoting, customer relationship management and preventative maintenance contract development. The successful candidate will become the primary point of contact for major accounts while identifying and securing new long-term clients.Key ResponsibilitiesBusiness DevelopmentIdentify and secure new strata, commercial, industrial and facilities management clients.Develop strategic relationships with property managers, building managers, facility managers and procurement teams.Conduct regular face-to-face client meetings and networking visits.Generate new preventative maintenance contracts.Increase service and installation opportunities within existing accounts.Develop opportunities through cold calling, email campaigns and referrals.Attend site meetings and represent company professionally.Key Account ManagementManage and grow relationships with major accounts including:Strata Management CompaniesBuilding Management CompaniesCommercial Property ManagersIndustrial Property OwnersNational Retail GroupsConstruction CompaniesGovernment and Education ClientsResponsibilities include:Regular account reviewsBuilding manager visitsRelationship developmentCustomer retentionIdentifying additional service opportunitiesEnsuring high customer satisfactionPreventative Maintenance ProgramTake ownership of companies Preventative Maintenance Division by:Identifying buildings suitable for preventative maintenance agreements.Preparing and issuing preventative maintenance proposals.Managing contract renewals.Coordinating PM schedules with the Service Team.Maintaining the PM master register.Ensuring service reports, photos and recommendations are sent promptly after each visit.Growing recurring maintenance revenue.Quotation ManagementReview and issue quotations prepared by technicians.Submit quotations through client portals and directly to customers.Follow up all outstanding quotations.Convert opportunities into approved works.Track quote conversion rates.Maintain CRM records and customer follow-up schedules.Strategic Sales GrowthDevelop business within existing clients by promoting:Gate automationIndustrial productsGarage door upgradesCommercial roller shuttersPreventative maintenance agreementsSafety upgradesCompliance worksAccess control systemsIntercom systemsBollardsAutomatic doorsFabrication projectsCompliance s Contractor ManagementCoordinate company compliance requirements including:CM3Site360Customer onboarding portalsContractor registrationsInsurance documentationLicences and certificationsEnsure everything remains compliant for national account opportunities.Internal CollaborationWork closely with:Service ManagerOperations TeamEstimatorsService TechniciansAccounts DepartmentDirectors(Assist in ensuring customer expectations are exceeded from enquiry through to project completion)New BusinessMinimum 10 qualified new client meetings each week.Minimum 5 new account opportunities added to pipeline weekly.Client RetentionMaintain high customer satisfaction.Increase revenue from existing key accounts.Account GrowthDevelop strategic relationships with major strata groups and facilities management companies.Expand service offerings across existing portfolios.Skills ExperienceProven Business Development and Account Management experience.Strong sales and negotiation skills.Experience within Building Services, Construction, Facilities Management or Strata preferred.Excellent communication skills.Strong organisational and time management abilities.Ability to build long-term business relationships.Confident using CRM software and Microsoft Office.Current Australian Driver Licence.