Business Development Manager – BPO & Customer Experience Solutions

Business Development Manager – BPO & Customer Experience SolutionsLocationRiyadh, Saudi ArabiaCompany DescriptionCsMena is a leading Business Process Outsourcing (BPO) company delivering multilingual Customer Experience (CX), Contact Center, Content Moderation, Back Office, and Business Support Services to organizations across the Middle East and international markets.By combining operational excellence, technology-enabled solutions, and highly skilled professionals, CsMena helps organizations improve customer satisfaction, optimize operations, and accelerate business growth.As part of our continued expansion in the Kingdom of Saudi Arabia, we are seeking an experienced Business Development Manager – BPO & Customer Experience Solutions to drive new business acquisition, establish strategic partnerships, and expand our presence across the Saudi market.About the RoleThe Business Development Manager will be responsible for identifying, developing, and securing new business opportunities across Saudi Arabia by promoting CsMena's BPO, Customer Experience, and Outsourcing solutions.The successful candidate will have a proven track record of selling BPO or outsourcing services within Saudi Arabia, strong relationships with enterprise and government organizations, and the ability to manage complex sales opportunities from prospecting through contract negotiation and closing.This role is based in Riyadh, Saudi Arabia, and requires regular travel across the Kingdom.Key ResponsibilitiesBusiness Development & Sales GrowthDevelop and execute business development strategies aligned with CsMena's growth objectives in Saudi Arabia.Identify and secure new business opportunities across public and private sector organizations.Build and maintain a strong pipeline of qualified opportunities.Lead the complete sales cycle from prospecting to contract signing.Achieve assigned revenue, profitability, and customer acquisition targets.Develop strategic account plans for key customers.Solution SalesPromote and sell CsMena's service portfolio, including:Customer Experience (CX) SolutionsContact Center ServicesCustomer Support OutsourcingTechnical Support ServicesContent ModerationBack Office OutsourcingBusiness Process Outsourcing (BPO)Workforce Management SolutionsCustomer Care OperationsOmnichannel Customer EngagementMultilingual Support ServicesDigital Customer Experience SolutionsStrategic Relationship ManagementDevelop strong relationships with C-level executives, procurement leaders, HR executives, operations leaders, and customer experience decision-makers.Build long-term strategic partnerships with enterprise organizations.Represent CsMena in customer meetings, networking events, conferences, and industry forums.Act as a trusted advisor by understanding customer challenges and recommending value-driven outsourcing solutions.Market DevelopmentIdentify new target industries and growth opportunities within Saudi Arabia.Conduct market research and competitor analysis.Monitor industry trends and customer needs.Recommend new service opportunities based on market demand.Support the expansion of CsMena's presence across the GCC.Proposal & Bid ManagementCollaborate with Operations, Finance, HR, and Solution Design teams to prepare compelling proposals and commercial offers.Participate in RFPs, RFQs, and tender submissions.Lead commercial negotiations and contract discussions.Ensure successful transition from sales to service delivery.Required QualificationsBachelor's degree in Business Administration, Marketing, Management, or a related field.MBA is an advantage.Required ExperienceMinimum 7–10 years of experience in Business Development, Enterprise Sales, or Account Management.Minimum 5 years of experience selling BPO, Contact Center, Customer Experience, Outsourcing, or Managed Services.Proven experience selling within the Saudi Arabian market.Strong experience developing enterprise accounts and strategic partnerships.Demonstrated success in achieving and exceeding sales targets.Mandatory RequirementsProven experience selling BPO or outsourcing solutions in Saudi Arabia.Existing network of decision-makers within enterprise organizations and government entities.Strong understanding of the Saudi business environment and procurement processes.Experience managing long and complex B2B sales cycles.Excellent negotiation, presentation, and relationship management skills.Fluent in Arabic and English.Valid driving license and willingness to travel extensively within Saudi Arabia.Preferred Industry ExperienceCandidates with experience in one or more of the following industries are highly preferred:Business Process Outsourcing (BPO)Contact CentersCustomer Experience (CX)Shared ServicesBusiness ServicesHR OutsourcingManaged ServicesDigital TransformationTechnology-Enabled ServicesKey CompetenciesBusiness DevelopmentEnterprise SalesConsultative SellingStrategic PartnershipsAccount ManagementCommercial NegotiationCustomer Relationship ManagementMarket DevelopmentPresentation & CommunicationStrategic ThinkingResults OrientationKey Performance Indicators (KPIs)Annual Revenue AchievementNew Business RevenueNew Clients AcquiredSales Pipeline ValueOpportunity Conversion RateProposal Win RateGross Profit MarginStrategic Accounts SecuredCustomer Retention & Account GrowthSales Forecast AccuracyWhat We OfferCompetitive salary and attractive commission structure.Opportunity to lead business growth within one of the region's expanding BPO organizations.Exposure to leading enterprise and government clients across Saudi Arabia.Professional development and career advancement opportunities.Dynamic, collaborative, and performance-driven work environment.