Business Development Manager

The Business Development Manager – Gift Cards will support the growth of the Shukran Gift Cards business across physical, digital, and partner channels, with a particular focus on expanding B2B sales. This role involves sales support, partnership coordination, and program execution to drive revenues, improve customer engagement, and ensure seamless day-to-day operations.Key responsibilities include:Sales & GrowthSupport the delivery of sales and revenue targets across all channels (consumer, B2B, digital, partner)Take a proactive role in driving B2B growth by identifying and approaching corporate clients, aggregators, and distributorsPrepare and coordinate proposals, offers, and presentations for corporate and partner clients.Track and maintain the sales pipeline, account activity, and performance dashboardsPartnership CoordinationManage day-to-day relationships with partners across all channels, with closer management of B2B and corporate clientsSupport onboarding and integration of new partners, ensuring timely completion of documentation and system setupCoordinate with Finance and Legal on contracts, invoicing, and compliance requirementsMonitor partner sales performance and provide regular feedback and improvement suggestionsMarketing & PromotionsWork with the Marketing team to implement campaigns and initiatives that boost gift card awareness and sales across consumer and B2B channelsSupport the execution of seasonal, tactical, and partner-specific promotions both online and in-storeTrack campaign effectiveness and share learnings to enhance future performanceProgram OperationsSupport the daily operations of the gift card program, including issuance, redemption, reporting, and reconciliations.Assist with product enhancements, launches, and integration with loyalty and payment systems.Work with internal teams (Finance, IT, Customer Care, Marketing) to resolve operational issues and deliver seamless executionAnalytics & ReportingMonitor and report on key metrics such as sales, redemptions, breakage, and channel performanceProvide insights and recommendations with a focus on optimizing B2B sales and overall growthMaintain and update dashboards, trackers, and market/competitor insightsPROFILE FOR EFFECTIVENESS:QualificationsBachelor’s degree in business, Marketing, or related field3–5 years’ experience in sales, partnerships, or account management, ideally in retail, loyalty, or paymentsStrong interest in sales and business development, particularly in the B2B spaceGood communication and presentation skills with ability to engage external clientsData-driven mindset with strong Excel/PowerPoint skills; CRM experience is a plusKey CompetenciesCommercially driven and target-orientedStrong relationship-building and client engagement skillsAnalytical and detail-oriented, with good problem-solving abilityProactive, adaptable, and eager to learnStrong team player with cross-functional collaboration skillsExcellent verbal and written communication in English (Arabic is a plus)