Business Development Manager-Hospitality

Job SummaryThe Sales Executive will be responsible for driving sales and revenue growth by generating new business, developing existing client relationships, and increasing individual and group travel bookings. The role will involve understanding customer requirements, recommending suitable travel packages and services, managing end-to-end travel arrangements and ticketing, and ensuring a high level of customer service. The position will also be responsible for maintaining client and booking records, managing payments and documentation, building relationships with key clients and suppliers, identifying upselling opportunities, and consistently achieving assigned sales, revenue, and profitability targets.Key Roles and ResponsibilitiesDrive individual and group travel sales, generate new business, and achieve revenue and profit targets.Generate and convert leads through cold calling, networking, referrals, and other business development activities.Understand client requirements and recommend suitable travel packages, destinations, and services.Manage end-to-end travel arrangements, including ticketing, accommodation, transportation, tours, and itineraries.Build and maintain strong relationships with clients, suppliers, and key business partners.Provide professional customer service, handle inquiries and complaints, and resolve travel-related issues effectively.Manage bookings, payments, refunds, client records, and related documentation accurately.Identify upselling and cross-selling opportunities to maximize revenue and repeat business.Maintain up-to-date knowledge of travel destinations, products, regulations, and market trends.Ensure high booking accuracy and customer satisfaction while meeting assigned sales and revenue targets.Key Skills and QualificationsMinimum 3 years’ experience in Travel & Tourism Sales.Proven experience in sales, business development, and revenue generation.Experience in individual and group travel bookings.Hands-on experience in ticketing, reservations, and travel arrangements.Strong knowledge of travel destinations, accommodation, transportation, and travel regulations.Ability to manage multiple bookings, clients, and complex itineraries.Proficiency in travel booking systems, GDS, CRM, and Microsoft Office.Strong interpersonal, communication, and cultural awareness skills.Excellent customer service and relationship management skills.Excellent verbal and written English communication skills.