Business Head - Agent & Corporate

Business Head – Agent & Corporate

Location: Dubai, UAEEmployment Type: Full-time, On-site

Company: ISS RelocationsCompany DescriptionISS Relocations is an established international relocation and moving services company with its own offices, operational teams, and facilities across the UAE, Oman, Qatar, Bahrain, Kuwait, Saudi Arabia, India, Sri Lanka, and the Maldives.

With a strong regional presence and an extensive network of international moving partners, ISS Relocations delivers comprehensive relocation solutions to corporate clients, multinational organizations, relocation management companies (RMCs), international moving agents, embassies, and private customers. Our services include international household goods moving, corporate employee relocations, office moves, professional packing, storage and warehousing, destination services, home and school search, pet relocation, and specialized handling of high-value shipments.ISS Relocations is focused on strengthening its position as a leading relocation provider across the Middle East and South Asia by expanding its global partnerships, developing strategic corporate accounts, and driving sustainable, profitable growth across its operating countries.Role DescriptionISS Relocations is seeking an experienced and commercially driven Business Head – Agent & Corporate to lead the development and expansion of its agent and corporate business across its regional operations and international network. Based at our regional headquarters in Dubai, the successful candidate will work closely with the existing country teams, sales professionals, and operational leadership to strengthen relationships with international moving agents, global relocation management companies (RMCs), multinational corporations, and major institutional clients. This is a senior, hands-on business development and leadership role for a relocation industry professional who combines established international relationships with the ability to identify opportunities, develop strategic accounts, negotiate commercial agreements, and convert business opportunities into profitable revenue. The role will focus on leveraging ISS Relocations’ established regional infrastructure, operational capabilities, and global relationships to generate new business, increase share of existing accounts, and create a coordinated commercial approach across all nine operating countries.Key Responsibilities1. Agent & International Network DevelopmentDevelop and execute a comprehensive strategy to grow agent business across the Middle East and South Asia.Strengthen existing relationships and establish new partnerships with international moving agents, RMCs, global mobility providers, and major relocation networks.Develop business opportunities with key international partners, including existing ISS accounts and prospective strategic partners.Increase inbound and outbound shipment volumes across the ISS network by positioning the company as a preferred regional partner.Lead commercial negotiations, review pricing arrangements, and establish sustainable, mutually beneficial partnerships.2. Corporate Business DevelopmentIdentify, develop, and secure corporate relocation contracts with multinational companies, banks, oil and gas companies, airlines, hospitality groups, embassies, government entities, and other major organizations.Build relationships with HR directors, global mobility managers, procurement teams, mobility consultants, and senior corporate decision-makers.Identify employee relocation programmes, corporate repatriation requirements, preferred supplier agreements, and regional or multi-country contract opportunities.Lead client presentations, tenders, RFIs, RFQs, and commercial negotiations.Develop strategic account plans to increase revenue, customer retention, and business opportunities across existing and new corporate accounts.3. Regional Commercial LeadershipWork closely with country heads and existing sales teams to establish clear business development priorities, account ownership, targets, and performance expectations.Coordinate cross-border opportunities and ensure ISS offices collaborate effectively to deliver consistent service and competitive regional solutions.Establish structured sales pipelines, account plans, and measurable KPIs for agent and corporate business.Monitor enquiries, conversion rates, shipment volumes, revenue, gross profit, and account profitability.Prepare regular management reports, forecasts, budgets, and strategic business reviews.4. Strategic Account & Relationship ManagementPersonally manage and develop a portfolio of key international agents, RMCs, and corporate accounts.Conduct regular client visits, business reviews, and relationship-building meetings across the region and internationally.Identify opportunities to expand ISS's scope of services within existing accounts and improve the company's position in key markets.Work with operations and customer service teams to maintain service quality, resolve escalations, and meet agreed client expectations.Ensure commercial commitments are aligned with operational capabilities, credit controls, and profitability objectives.5. Team Leadership & Business GrowthMentor and guide the existing agent and corporate business development teams.Develop a proactive, accountable, and results-oriented commercial culture.Collaborate with marketing, pricing, operations, and finance to improve lead generation, conversion, customer retention, and commercial performance.Identify emerging market opportunities, competitive developments, and potential strategic partnerships to support ISS's long-term regional growth.Required Qualifications & ExperienceRelocation industry experience is essential, with a strong understanding of international household goods moving, destination services, and the global moving and relocation network.Proven leadership and business development experience in the Middle East, with a strong understanding of the UAE market and regional commercial environment.Demonstrated success in developing agent business, international moving partnerships, RMC relationships, and corporate accounts.An established network of relationships with international moving agents, global mobility providers, and major corporate clients is a significant advantage.Strong commercial acumen, including pricing, contract negotiation, tender management, revenue growth, gross profit management, and account profitability.Experience managing multi-country business development initiatives and coordinating with regional sales and operational teams.Excellent communication, presentation, negotiation, and relationship-management skills, including the ability to engage senior corporate stakeholders.A hands-on, proactive approach, with the ability to generate opportunities personally while leading and developing an existing team.A valid UAE driving licence is essential, along with a willingness to travel within the region and internationally as required.A bachelor's degree in business, management, or a related discipline is preferred. Relevant professional qualifications and advanced management education are advantageous.What Success Looks LikeThe successful candidate will strengthen ISS Relocations’ position as a preferred regional partner for international moving agents and RMCs, secure new corporate accounts, increase profitable cross-border shipment volumes, and improve collaboration across all nine operating countries.The ultimate objective is to build a stronger, more connected, and commercially successful agent and corporate business by combining established global relationships, proactive business development, and ISS Relocations’ regional operational strength.