Business Intelligence Specialist

We are looking for a Business Intelligence Specialist to act as the business-side intelligence lead, translating operational and strategic needs into insight-driven dashboards and performance analytics. The role supports leadership with decision-ready intelligence covering service performance, customer experience, and operational KPIs across municipal and infrastructure areas. Key ResponsibilitiesAct as the business-side BI lead, translating operational and strategic needs into analytics requirementsDesign and build insight-driven dashboards and performance reports for leadershipDevelop KPI frameworks aligned with organizational strategy and prioritiesDeliver decision-ready intelligence on service performance, customer experience, and operational KPIsConduct forecasting and trend analysis to support planning and decision-makingGather and document business requirements from stakeholders across departmentsTranslate complex data into clear, leadership-ready narratives and data storytellingApply strong understanding of municipal and infrastructure operations to shape analytics prioritiesRequired Skills & Experience10+ years of experience in business intelligence, analytics, or performance managementStrong BI strategy and KPI design experienceProven ability to build performance dashboards and translate data into business narrativesExperience with forecasting and trend analysisStrong requirements-gathering and stakeholder engagement skillsSolid understanding of municipal or infrastructure sector operations