Business Intern

About iMotorbikeiMotorbike is Southeast Asia's leading online marketplace for pre-owned motorcycles, built to make buying and selling as fast, safe, and stress-free as possible. Every listing goes through a rigorous 170-point inspection, and customers are backed by a full money-back guarantee, warranty protection, nationwide delivery, and integrated financing, road tax, and insurance options.With headquarters in Singapore and an expanding footprint across Malaysia and Vietnam, we exist to solve the industry's biggest challenges: unreliable listings, lack of transparency, a fragmented market, and transactions that take too long.Find out more at: https://www.imotorbike.comRole OverviewWe're looking for a Business Intern to join our Glenmarie HQ and get hands-on exposure to how a fast-growing e-commerce business understands and improves the customer experience. Working closely with our Customer Experience (CX) Executive, you'll dig into real customer behaviour — why people buy, why they don't, and where things go wrong along the way — and help turn those findings into practical improvements.This internship is built around direct exposure: you'll interact with actual customers, test and refine assumptions about who they are, and help build a clear picture of their journey with us — all with structured guidance and feedback at every stage.Key ResponsibilitiesSpeak with both customers and prospects who didn't convert, using structured interview frameworks to uncover satisfaction levels, reasons for drop-off, and unmet needsMap out the full customer journey across our services, tracking every touchpoint from first awareness through to post-purchase supportTest existing customer personas against real conversation data, and help refine or reshape them based on what you findSpot and record friction points, breakdowns, or gaps in the process as they come up in research and mapping workHelp shape what an ideal end-to-end customer experience should look like at each major stageEscalate recurring issues, risks, or patterns of complaints to the CX Executive as they arise