Business Manager – Franchise Operations & Business Management

Job Description – Business Manager

Company: G Square & Company (The Belgian Waffle Xpress – TBWX)Position: Business Manager – Franchise Operations & Business ManagementSalary Budget: ₹15,000 – ₹30,000 per month (based on experience and capabilities)Location: On-site Near Sector 20 Panchkula, 6 Days a weekAbout the RoleWe are looking for a highly responsible, analytical and execution-oriented Business Manager who can embed themselves across different business domains of TBWX, a growing multi-outlet franchise brand.This is a high-ownership, multi-functional role that involves managing franchisee relationships, monitoring outlet financial performance, ensuring operational compliance, and overseeing warehouse dispatch, inventory and billing functions.The candidate will work closely with the business owner and take independent ownership of assigned business functions, ensuring that processes are followed, issues are addressed proactively and business operations run smoothly.Key Responsibilities1.

Franchisee Relationship Management & OnboardingAct as the primary point of contact for existing franchise partners.Manage franchisee communication, queries, concerns and operational escalations.Coordinate end-to-end franchise onboarding, from agreement execution to outlet launch.Ensure timely completion of onboarding formalities, documentation, training and operational setup.Coordinate with internal teams for smooth outlet launches.Maintain franchisee records, onboarding trackers and communication logs.Build strong professional relationships while ensuring adherence to company policies and agreements.2. Franchisee P&L Management & Business AnalysisMonitor financial performance and sales data of individual franchise outlets.Analyse outlet-wise revenue, expenses, food costs, gross margins and profitability.Prepare and maintain franchisee P&L statements and periodic performance reports.Identify unusual cost variations, operational inefficiencies and potential financial irregularities.Track royalty payments, outstanding dues and other financial obligations.Share actionable insights with franchisees to improve outlet profitability.Maintain performance dashboards and present periodic business reviews to management.3. Franchise Compliance, Audits & Quality ControlConduct periodic operational and financial compliance audits of franchise outlets.Monitor adherence to brand SOPs, pricing policies, menu standards and operational guidelines.Verify sales reporting, billing practices, inventory records and other relevant business data.Coordinate with franchisees to resolve audit observations and compliance gaps.Maintain audit reports, compliance trackers and corrective action plans.Escalate contractual violations, suspicious activities and recurring non-compliance to management.Ensure franchise partners meet their obligations under the franchise agreement.4. Warehouse, Dispatch, Inventory & Billing ManagementOversee day-to-day warehouse operations, inventory management and dispatch activities.Ensure accurate order processing, packing, billing and timely dispatch of goods to franchise outlets.Maintain stock registers, inward/outward records and inventory reconciliation.Monitor stock availability, reorder levels, wastage and discrepancies.Ensure accurate preparation of goods invoices and dispatch documentation.Coordinate with suppliers, logistics partners and franchisees for smooth supply operations.Track pending orders, payments and dispatch-related issues.Implement processes to improve warehouse efficiency and inventory accuracy.5. Business Operations & Management SupportWork across different business functions as per management priorities.Develop and maintain operational trackers, reports, dashboards and SOPs.Coordinate with sales, marketing, accounts, warehouse and franchise operations teams.Follow up on delegated tasks and ensure timely execution.Identify process gaps and recommend improvements.Take ownership of assigned projects and ensure closure without constant supervision.Provide regular updates to management regarding business performance, challenges and pending tasks.Ideal Candidate ProfileGraduate in Business Administration, Commerce, Management or a related field.1–3 years of experience in business operations, franchise management, retail operations, inventory management or related roles.Strong understanding of Excel / Google Sheets and basic financial analysis.Comfortable working with P&L statements, sales reports, inventory records and billing systems.Excellent communication, coordination and problem-solving skills.Strong attention to detail and ability to manage multiple responsibilities.Ability to communicate professionally with business owners, franchise partners, vendors and internal teams.High ownership mentality, accountability and willingness to work independently.Added Advantage:Experience in QSR, food & beverage, retail or franchise-based businesses.Familiarity with POS systems such as Petpooja.Knowledge of GST invoices, inventory reconciliation and basic accounting.Experience in franchise onboarding and operational audits.What We ExpectThis is not a routine desk job. We are looking for someone who is willing to understand the business deeply, take ownership of multiple functions and ensure that things actually get done.The candidate should be comfortable switching between franchisee discussions, financial analysis, compliance audits and warehouse operations.We value accountability, problem-solving, execution and ownership more than designations or years of experience.Compensation₹15,000 – ₹30,000 per month, depending on the candidate's experience, skill set and ability to independently manage business functions.How to ApplyInterested candidates can share their resume along with a brief introduction highlighting their experience in business operations, franchise management, financial analysis or inventory management.